Title: Admin & users blocked Last modified: December 13, 2018 --- # Admin & users blocked * Resolved [Tom](https://wordpress.org/support/users/chapteradmin/) * (@chapteradmin) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/) * I am the admin of [https://ffrfmaine.org](https://ffrfmaine.org) but often get locked out. People I know can’t register. Had to whitelist one person’s IP address to let them register / log in. * Am registered as Admin and as a user, both from the same IP address. Just tried to register as a new user with a unique email address(but from the same IP address) to see what users are experiencing and got blocked. * Need a way to let legit users register / log in and block spam, bots etc. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadmin-users-blocked%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * [WFSupport](https://wordpress.org/support/users/wfsupport/) * (@wfsupport) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10989829) * Are users being blocked or locked out? Can you attach a screenshot of the blocked message you see when you tried to register? * Tim * Thread Starter [Tom](https://wordpress.org/support/users/chapteradmin/) * (@chapteradmin) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10989971) * Will send a screen shot when blocked again. For now this is the email received blocking me from registering as a new user. My IP should never be blocked. * WordPress Wed, Dec 12, 9:17 PM (2 days ago) to President * This email was sent from your website “Maine Chapter – Freedom from Religion Foundation” by the Wordfence plugin at Wednesday 12th of December 2018 at 09: 15:46 PM The Wordfence administrative URL for this site is: [https://ffrfmaine.org/wp-admin/admin.php?page=Wordfence](https://ffrfmaine.org/wp-admin/admin.php?page=Wordfence) A user with IP addr 74.75.102.22 has been locked out from signing in or using the password recovery form for the following reason: Used an invalid username‘ Imagine’ to try to sign in. The duration of the lockout is 2 months. User IP: 74.75.102.22 User hostname: cpe-74-75-102-22.maine.res.rr.com User location: Augusta, United States * Thread Starter [Tom](https://wordpress.org/support/users/chapteradmin/) * (@chapteradmin) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10989985) * Discovered a work around – Manually add a new user, send them a notice and let them approve the registration by changing the default password. * [WFSupport](https://wordpress.org/support/users/wfsupport/) * (@wfsupport) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10990011) * This says you were blocked because you used an invalid username to sign in. The username was **imagine**. Can you verify that the user name exists? How many attempts do you allow before someone is locked out? * Tim * Thread Starter [Tom](https://wordpress.org/support/users/chapteradmin/) * (@chapteradmin) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10990124) * Please explain. I think it says I couldn’t even register because a wrong user name was entered. I have no username restrictions. Others in our chapter can not register for the same reason. * [WFSupport](https://wordpress.org/support/users/wfsupport/) * (@wfsupport) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10990635) * It said this “A user with IP addr 74.75.102.22 has been locked out from signing in or using the password recovery form for the following reason: **Used an invalid username ‘Imagine’ to try to sign in.**” * Are you saying that the username you just registered was Imagine? * Tim * Thread Starter [Tom](https://wordpress.org/support/users/chapteradmin/) * (@chapteradmin) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10991341) * Yes, and just got this email. The person is a member of the chapter who was manually registered but to complete the registration the random password needs to be changed. They did that but their IP address got blocked. Why? * WordPress 2:35 PM (4 hours ago) to President * This email was sent from your website “Maine Chapter – Freedom from Religion Foundation” by the Wordfence plugin at Friday 14th of December 2018 at 02:35: 54 PM The Wordfence administrative URL for this site is: [https://ffrfmaine.org/wp-admin/admin.php?page=Wordfence](https://ffrfmaine.org/wp-admin/admin.php?page=Wordfence) Someone tried to recover the password for user with email address: [xxxxx@comcast.net](https://wordpress.org/support/topic/admin-users-blocked/xxxxx@comcast.net?output_format=md) User IP: 65.96.xx.3xx User hostname: c-65-96-xx-xx.hsd1.me.comcast.net User location: Topsham, United States * Everyone is experiencing this problem. Please advise * Thread Starter [Tom](https://wordpress.org/support/users/chapteradmin/) * (@chapteradmin) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10991476) * Sorry, this is the email notice blocking the IP of someone I manually registered. * WordPress 2:44 PM (5 hours ago) to President * This email was sent from your website “Maine Chapter – Freedom from Religion Foundation” by the Wordfence plugin at Friday 14th of December 2018 at 02:44: 55 PM The Wordfence administrative URL for this site is: [https://ffrfmaine.org/wp-admin/admin.php?page=Wordfence](https://ffrfmaine.org/wp-admin/admin.php?page=Wordfence)** Wordfence has blocked IP address 65.96.xx.xx.** The reason is: “Exceeded the maximum global requests per minute for crawlers or humans.”. The duration of the block is 1 month. User IP: 65.96.xx.xx User hostname: c-65-96-xx-xx.hsd1. me.comcast.net User location: Topsham, United States * It seems to register someone the following must be done: * Manually register someone with a random password Have them change the password Get a notice from WF the person’s IP was blocked Whitelist the blocked IP Ask the person to register / sign in again Wait to see if WF will let the person in. * What should happen: * Person registers I get a notice and activate the registration All done * Why does this not happen? * Thanks for your continued help. * Thread Starter [Tom](https://wordpress.org/support/users/chapteradmin/) * (@chapteradmin) * [7 years, 4 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10993462) * OK, so I get this email that someone living in Clifton, USA has been blocked. How am I to know this is from a legit person living in Clifton, Maine, and I can safely approve the registration, or if this person lives in Clifton, NJ, VA or any other Clifton in the USA? * WordPress 12:17 PM (3 hours ago) to President * This email was sent from your website “Maine Chapter – Freedom from Religion Foundation” by the Wordfence plugin at Saturday 15th of December 2018 at 12:17: 15 PM The Wordfence administrative URL for this site is: [https://ffrfmaine.org/wp-admin/admin.php?page=Wordfence](https://ffrfmaine.org/wp-admin/admin.php?page=Wordfence)** Wordfence has blocked IP address 159.203.104.253.** The reason is: “Exceeded the maximum global requests per minute **for crawlers or humans.”.** The duration of the block is 1 month. User IP: 159.203.104.xxx User hostname: 159.203.104. xxx User location: Clifton, United States * [WFSupport](https://wordpress.org/support/users/wfsupport/) * (@wfsupport) * [7 years, 3 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-10999361) * This message indicates your rate limiting rules is what is blocking them now. * “Exceeded the maximum global requests per minute for crawlers or humans.” * Depending on links on the site to resources (like images, etc) you may just have them set too low. Can you post a link to a screenshot of your rate limiting rules? * Tim * Thread Starter [Tom](https://wordpress.org/support/users/chapteradmin/) * (@chapteradmin) * [7 years, 3 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-11000153) * Thank you so much, * I read and set the rate limiting to the recommended settings. * If I have any other problems I will post here. * Thanks again. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Admin & users blocked’ is closed to new replies. * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865) * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordfence/) * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/) ## Tags * [admin](https://wordpress.org/support/topic-tag/admin/) * [blocked](https://wordpress.org/support/topic-tag/blocked/) * [user](https://wordpress.org/support/topic-tag/user/) * 11 replies * 2 participants * Last reply from: [Tom](https://wordpress.org/support/users/chapteradmin/) * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/admin-users-blocked/#post-11000153) * Status: resolved