Title: Admin & User Email notification
Last modified: February 6, 2018

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# Admin & User Email notification

 *  Resolved [isvarza](https://wordpress.org/support/users/isvarza/)
 * (@isvarza)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/admin-user-email-notification/)
 * Hi and thanks for this awesome plugin!
 * I have a problem regarding the email notifications.
    When the user creates a 
   ticket or when the admin answers a ticket (from wp-admin), nobody gets an email
   alert. Do I need to have a paid add-on for that or it should work by default?
 * Thanks!

Viewing 1 replies (of 1 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/admin-user-email-notification/#post-9943702)
 * Hi:
 * That should work by default. However, many things can affect email delivery. 
   The best thing to do is to try to install and configure an email transactional
   service like MAILGUN or SENDGRID. They have very detailed logs. With those logs
   you”ll be able to see if the email is being generated and not delivered or if
   the emails are not even being generated. In 99% of the cases we’ve seen, the 
   email is being generated, just not delivered – even if other WP emails are delivered.
 * Thanks.

Viewing 1 replies (of 1 total)

The topic ‘Admin & User Email notification’ is closed to new replies.

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## Tags

 * [email notification](https://wordpress.org/support/topic-tag/email-notification/)

 * 1 reply
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/admin-user-email-notification/#post-9943702)
 * Status: resolved