Support » Plugin: WooCommerce » Admin product IDs off

  • Resolved jacquid

    (@jacquid)


    After updating WC (and subsequent DB update), the admin is now misdirecting products when trying to edit. They show fine on the frontend. I am now unable to locate/update products. Sometimes clicking on a product goes to a completely different product, and sometimes to a “post” (not product). I did a WP update around the same time. I believe from my research that the auto_increment IDs disappeared from the DB. Has anyone experienced this issue? Or know a solution for how to repair/reset product IDs?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Con Schneider

    (@conschneider)

    Automattic Happiness Engineer

    Hi there,

    Before you go down the road of database maintenance / repairing, I would also try a conflict check. Maybe something is causing the redirects.

    * You can use https://wordpress.org/plugins/health-check/ for this. It allows you to deactivate all plugins and activate a default theme just for your user session.
    * Everyone else will see your site normally. 
    * Activate the plugin and enter the “troubleshooting mode”: /wp-admin/index.php?page=health-check&tab=troubleshoot. You can then do a test again. Troubleshooting mode also allows you to selectively toggle plugins back on. 
    * Here is a quick tutorial: https://docs.woocommerce.com/document/troubleshooting-using-health-check/ – The plugin requires a default theme like Twenty Seventeen present to work fully. 

    **Before you do that, please do make a full backup!**

    If that fails, we can consider other options that require more manual work.

    Kind regards,

    Plugin Support EtienneP

    (@etiennep)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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