Admin permission required

  • Resolved raikkonen211

    (@raikkonen211)


    2 years, 7 months ago

    Hello Team,

    I hope this email finds you well. I am currently facing an issue while attempting to connect the plugin. When I click on “Get Started,” select my profile, and proceed, I encounter the following message: “Admin permission required.”

    The exact error message is as follows:
    “You don’t have permission to edit these settings. Please contact the admin of the Business Manager ‘*‘ to gain access.”

    In an attempt to resolve this issue, I have also tried resetting the plugin using the tools available, but unfortunately, I am still encountering the same problem.

    I would greatly appreciate your assistance in resolving this matter as it is essential for our workflow.
    Thank you for your prompt attention to this matter.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Shameem – a11n

    (@shameemreza)

    2 years, 7 months ago

    Hi @raikkonen211

    The error message you’re seeing suggests that the Facebook account you’re trying to connect to does not have the necessary admin permissions for the Business Manager. Please ensure that the Facebook account you’re using is an admin of the Facebook Business Manager and the Facebook Page you’re trying to connect.

    Here are some resources that might help you to resolve it:

    Let us know how that goes. Looking forward to helping you.

    Thread Starter raikkonen211

    (@raikkonen211)

    2 years, 7 months ago

    Hello Sameem thanks for your reply!
    It seems that the plugin try to connect to different business manager.
    (We migrate a website) How can we solve that?

    anastas10s

    (@anastas10s)

    2 years, 7 months ago

    Hi there @raikkonen211 👋

    It seems that the plugin try to connect to different business manager.
    (We migrate a website) How can we solve that?

    I understand you’d need to reset the connection, in order to connect the different business manager.

    Feel free to go ahead with resetting the connection settings, with the dedicated button found in the debug tools screen. The related documentation can be found linked here.

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

    Thread Starter raikkonen211

    (@raikkonen211)

    2 years, 7 months ago

    Hello Pepe I tried to find the Debug section but in my website I cant find it
    Could you please let me know how to find it?
    *****/wp-admin/admin.php?page=wc-facebook&tab=connection

    Shameem – a11n

    (@shameemreza)

    2 years, 7 months ago

    Hi @raikkonen211

    tried to find the Debug section but in my website I cant find it
    Could you please let me know how to find it?

    Please follow these steps:

    • Go to Marketing > Facebook.
    • Click on Connection tab.
    • Scroll Down a bit and enable “Enable debug mode” option.
    • Once it is enabled, navigate to WooCommerce > Status > Tools and look for the Facebook: Reset connection settings.

    You can see how this is done in the video I recorded here: https://cln.sh/JhMqHp10

    Let us know how that goes. Looking forward to helping you.

    Thread Starter raikkonen211

    (@raikkonen211)

    2 years, 7 months ago

    Hello Shameem,
    Thanks for your reply but in my case I don’t have the connection tab
    Please check this screenshot: https://prnt.sc/SlRngMOrORic

    Saif

    (@babylon1999)

    2 years, 7 months ago

    Hello @raikkonen211,

    Thanks for your reply but in my case I don’t have the connection tab

    The connection tab is available only when you have an ongoing connection. :‎)

    It seems that the plugin try to connect to different business manager.
    (We migrate a website) How can we solve that?

    When you hit the “Get Started” button, you will be prompted to choose the account you wish to link your website to.


    Link to image: https://d.pr/i/I1Xe7P



    If you’re having trouble connecting a new account, it might be helpful to disconnect your previous account from the Facebook dashboard, following the steps outlined in this guide. Then, navigate to WooCommerce > Status > Tools and select this option.


    Link to image: https://d.pr/i/56YBM1

    Let us know how it goes!

    Thread Starter raikkonen211

    (@raikkonen211)

    2 years, 7 months ago

    Hello, it seems that the plugin can’t connect to a different Facebook account, and I don’t have the option to reset the plugin from this path: WooCommerce > Status > Tools. The Facebook reset connection button isn’t appearing there. Is there any other way to completely reset the plugin?

    Saif

    (@babylon1999)

    2 years, 7 months ago

    Is there any other way to completely reset the plugin?

    You can try removing some values related to the plugin from your wp_options table. Please check this thread for more context: https://wordpress.org/support/topic/facebook-for-woocommerce-how-to-disconnect-old-facebook-account-and-change-it/


    Just to confirm, have you tried the steps in the previous guide I shared?

    Let us know how it goes!

Viewing 9 replies - 1 through 9 (of 9 total)

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