• Hello,

    Two days ago my whole website showed up a error 500 with no reasons. It was maybe due to an automatic upgrade as after contacting the hosting company they sent me the log of deleted files and there was a lot of files in a upgrtmp folder that I can’t find anymore.

    I’ve been able to fix the the main website copying missing files from another wordpress installation.

    The only problem remaining is my admin page that is still showing up a error 500. I tried the different solutions found online such as:

    – renaming the folder plugins to plugins.hold
    – renaming .htaccess to .htaccess_old
    – switching to twentyseventeen theme

    nothing worked…
    The website address is http://www.pixnbike.com and the admin page is the original wordpress url.

    Thank you in advance for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter Alexandre Gendron

    (@pixnbike)

    Hi James,

    thank you for your reply. I checked the error log and nothing appears about this error. I’ll ask my host anyway to check it and come back to you as soon as I know more about it.

    Thank you.

    Thread Starter Alexandre Gendron

    (@pixnbike)

    Hello,

    It works again with no modification on my side. That’s weird. Maybe my host did something but they just told me that it is working again.

    Thank you for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
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