Title: Admin New Order Notification Error Last modified: July 15, 2026 --- # Admin New Order Notification Error * [cracklecode](https://wordpress.org/support/users/cracklecode/) * (@cracklecode) * [1 day, 20 hours ago](https://wordpress.org/support/topic/admin-new-order-notification-error/) * This is my site _[ redundant link deleted ]_ * I’m having an issue with my WooCommerce store and wondered if you could take a look. * The problem is that I’m no longer receiving the admin **New Order** email notifications when someone places an order. Customers are still receiving all of their order emails as expected. * I have tested a test email from the admin backend via a test mail plugin, and I received it successfully. However, I’m not receiving any new order notification emails at **_[ email deleted ]_**. * Can anyone solve the issue? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadmin-new-order-notification-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 day, 17 hours ago](https://wordpress.org/support/topic/admin-new-order-notification-error/#post-18964850) * Hi [@cracklecode](https://wordpress.org/support/users/cracklecode/)! * Thank you for reaching out. * Since customers are receiving their order emails correctly and test emails sent from your site are also being delivered, it appears that email sending is generally working. * To help investigate why the **New Order** admin notification is not being received, could you please: - Confirm that **WooCommerce → Settings → Emails → New Order** is enabled. - Verify that the recipient email address is correct. - Try changing the recipient email address to a different email account and see whether the notification is received there. - Check whether the notification emails are being filtered into a spam or junk folder. - Share your **WooCommerce System Status Report** (**WooCommerce → Status → Get system report**). - Let us know if you are using any email-related plugins or customizations. * Once we have this information, we’ll be happy to take a closer look. * Thread Starter [cracklecode](https://wordpress.org/support/users/cracklecode/) * (@cracklecode) * [1 day, 17 hours ago](https://wordpress.org/support/topic/admin-new-order-notification-error/#post-18964872) * Hi, * >>Confirm that **WooCommerce → Settings → Emails → New Order** is enabled. Answer: Yes enabled * >>Verify that the recipient email address is correct. Answer: Yes recipient email address is correct (jamiethomson@brandnewcopy.com) * >>Try changing the recipient email address to a different email account and see whether the notification is received there. Answer: If I changed the New Order email from ‘jamiethomson@brandnewcopy.com’ to my gmail ID ‘nothingtested001@gmail. com’ then I got email. But I have tested to send a test mail from the site to this email ‘jamiethomson@brandnewcopy.com’ and I got the test mail. * >>Check whether the notification emails are being filtered into a spam or junk folder. Answer: I have checked, no inbox or spam or junk folder * >>Let us know if you are using any email-related plugins or customizations. Answer: No * >>Share your **WooCommerce System Status Report** (**WooCommerce → Status → Get system report**). Answer: See attached below * _[ SNIP! ]_ * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 day, 12 hours ago](https://wordpress.org/support/topic/admin-new-order-notification-error/#post-18965159) * Hi [@cracklecode](https://wordpress.org/support/users/cracklecode/)! * Thank you for performing those tests and sharing the system status report. * Based on the results, WooCommerce appears to be generating and sending the ** New Order** notification correctly. The fact that the notification is received when the recipient address is changed to a Gmail account indicates that the email is being sent successfully from the site. * Since test emails sent to **_[ deleted, really do not post emails here again ]_** are received, but WooCommerce **New Order** notifications are not, this suggests the issue may be related to how those specific messages are being handled by the recipient mail server. * As an additional test, could you try changing the **New Order** email subject under **WooCommerce → Settings → Emails → New Order** and then place a new test order to see if the notification is received? This can help determine whether the messages are being filtered based on their content or subject line. * If the issue persists, I would recommend contacting your email hosting provider and asking them to review their mail logs for **_[ deleted, really do not post emails here again ]_** They should be able to determine whether the messages are being delivered, filtered, rejected, or quarantined before reaching the mailbox. * If available, you may also want to check your email provider’s message trace or email logs for any entries related to the missing order notifications. * Moderator [Support Moderator](https://wordpress.org/support/users/moderator/) * (@moderator) * [12 hours, 15 minutes ago](https://wordpress.org/support/topic/admin-new-order-notification-error/#post-18966258) * Copying that data here will not and cannot work here. It just creates a mess that has no value. * Please use [https://pastebin.com/](https://pastebin.com/) or [https://gist.github.com/](https://gist.github.com/) or the like instead and share a link to that paste in reply here. * Thread Starter [cracklecode](https://wordpress.org/support/users/cracklecode/) * (@cracklecode) * [1 hour ago](https://wordpress.org/support/topic/admin-new-order-notification-error/#post-18966561) * I have paste the status report here [https://pastebin.com/57J3sNq0](https://pastebin.com/57J3sNq0) Viewing 5 replies - 1 through 5 (of 5 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadmin-new-order-notification-error%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 3 participants * Last reply from: [cracklecode](https://wordpress.org/support/users/cracklecode/) * Last activity: [1 hour ago](https://wordpress.org/support/topic/admin-new-order-notification-error/#post-18966561) * Status: not resolved