admin lost acess to dashboard

Hi !

i had two admin users at my wordpress site, and strangely both of them lost possibility to edit pages. when i access https://____/wp-admin/
i see message “Sorry, you are not allowed to access this page.”

it looks like that wordpress identify them as “subscribers”.

my database prefix is “pr_”

here is screenshot with database entries for my users.
==> https://imgur.com/a/gFA9FYi
pr_capabilities user id =2
a:1:{s:13:"administrator";s:1;}

i am struggling since several days, please help!

p.s.
the value of pr_user_roles in the pr_options

a:3:{s:14:"backwpup_admin";a:2:{s:4:"name";s:23:"Administration BackWPup";s:12:"capabilities";a:12:{s:4:"read";b:1;s:8:"backwpup";b:1;s:13:"backwpup_jobs";b:1;s:18:"backwpup_jobs_edit";b:1;s:19:"backwpup_jobs_start";b:1;s:16:"backwpup_backups";b:1;s:25:"backwpup_backups_download";b:1;s:23:"backwpup_backups_delete";b:1;s:13:"backwpup_logs";b:1;s:20:"backwpup_logs_delete";b:1;s:17:"backwpup_settings";b:1;s:16:"backwpup_restore";b:1;}}s:14:"backwpup_check";a:2:{s:4:"name";s:34:"Vérification des tâches BackWPup";s:12:"capabilities";a:12:{s:4:"read";b:1;s:8:"backwpup";b:1;s:13:"backwpup_jobs";b:1;s:18:"backwpup_jobs_edit";b:0;s:19:"backwpup_jobs_start";b:0;s:16:"backwpup_backups";b:1;s:25:"backwpup_backups_download";b:0;s:23:"backwpup_backups_delete";b:0;s:13:"backwpup_logs";b:1;s:20:"backwpup_logs_delete";b:0;s:17:"backwpup_settings";b:0;s:16:"backwpup_restore";b:0;}}s:15:"backwpup_helper";a:2:{s:4:"name";s:29:"Aide sur les tâches BackWPup";s:12:"capabilities";a:12:{s:4:"read";b:1;s:8:"backwpup";b:1;s:13:"backwpup_jobs";b:1;s:18:"backwpup_jobs_edit";b:0;s:19:"backwpup_jobs_start";b:1;s:16:"backwpup_backups";b:1;s:25:"backwpup_backups_download";b:1;s:23:"backwpup_backups_delete";b:1;s:13:"backwpup_logs";b:1;s:20:"backwpup_logs_delete";b:1;s:17:"backwpup_settings";b:0;s:16:"backwpup_restore";b:0;}}}

• This topic was modified 5 years, 7 months ago by yurone.