Support » Installing WordPress » admin logon failure under both IE and Firefox

  • I just installed the latest version of WordPress

    When I attempt to logon to with username: admin and password Rtmc the logon screen just cycles back to the logon prompt, without any indication of an error.

    An incorrect password produces a red box above the logon fields, which I assume is an error.

    It seems that this occurs after we installed a Template Monster WordPress theme 37305. But, I could be mistaken.

    The error occurs in IE9 and Firefox and on every other PC I have tried.

    I should add that I have cleared the IE cache and tried IE compatibility mode and

    Any suggestions appreciated.

Viewing 14 replies - 1 through 14 (of 14 total)
  • did you try and delete your cookies and cache and then try to log in .

    Yes, we did clear the cache and cookies and try again – no luck.
    Any other suggestions appreciated.

    Switch to default theme by using ftp rename Template Monster theme say add _hold at end of name this force wordpress to open with default theme and see if you can log in.

    I am having the same problem on one of my sites. I didn’t try it with IE because I don’t have it (I use only Linux) and I thought this might be reason for my misery but from your post I see this isn’t the case.

    I doubt this is a theme issue because mine is an old install (i.e. WP 3.2. if I am correct) AND I haven’t made any changes since the last time I accessed it without a problem a couple of weeks ago. I don’t think in your case it is a theme issue but if it was fine right before you changed the theme, it might be possible after all.

    I haven’t changed the Admin theme – it is the default one.
    When I select View Source in the browser, it also shows an absolutely blank screen.
    The site itself displays fine, though.

    If you still have no site content uploaded, why don’t you reinstall WP itself and see if the problem persists with the default theme? Unfortunately, I do have content and I don’t have the time to try a reinstall and repair in case something goes wrong that could affect the site itself. For now I just can’t login into the Admin area but at least the site is up and running.

    We think we have identified the problem.

    After extensive testing, it turns out that there is a bug in WordPress 3.x that prevents redirects from to

    Workaround: Log on directly to

    Doesn’t work for me. 🙁 I still can’t open the Dashboard – the same blank page. Any other ideas?

    We are also having the same problem. Just started on 2/23/2012.

    Login with the correct credentials and all you get is a blank page.

    Tested with Firefox, Chrome, Safari, IE.

    No errors reported, either. Thoughts, anyone?

    blank pages are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins, using ftp rename plugins folder to plugins_hold and create a blank plugins folder If that resolves the issue, delete blank plugins folder and rename original back to plugins reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching default theme (WordPress 3.0 and higher) to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the Default theme Twenty Ten theme (WordPress 3.0 and higher) to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file,then try this to know what file is causing the problem

    First check wp-config.php if you have any blank space before


    if there is none then try and add this code in next line after

    error_reporting(E_ALL); ini_set(‘display_errors’, 1);

    In addition, add the following code above
    /* That’s all, stop editing! Happy blogging. */ :

    define( 'WP_DEBUG', true);

    if you this line in wp-config.php file just change false to true

    See what error you get.

    and replace the files that are giving error from fresh WordPress download.

    Thank you for the detailed instructions Govpatel. I’ll give this a try and report back success.

    I forgot to mansion that you need to delete the line you added wp-config.php and change that line from true to false.

    Thank you, govpatel for the detailed instructions. I will try it – maybe not today because I won’t be at my computer most of the time – and will report if it solves the problem for me.


    Problem solved, thanks for the instructions. It was a freshly updated plugin that was causing the issues. Removing it fixed all our login problem.


    You are welcome

    It was a theme issue for me. When I renamed the theme, I could login but the site itself went blank. However, since I only had to make minor admin changes, it wasn’t a problem to blank the site till I am done, so for now a workaround has been find and I will see how to deal with the theme later. Thanks for the help.

Viewing 14 replies - 1 through 14 (of 14 total)
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