Support » Fixing WordPress » Admin logged in can’t access backend

Admin logged in can’t access backend

  • samantha3

    (@samantha3)


    1 year, 7 months ago

    I transferred a website from one host to another via FTP. After uploading the database and updating the wp-config.php file to connect the database, I am not able to access the backend of the website. It appears as though I’m logged in with the “Howdy” message in a black bar at the top, but it won’t take me to the admin dashboard. Any thoughts?

    I should mention, I have already disabled all plugins and cleared my cache many times. When I try going to wp-admin, it redirects me back to the homepage on the frontend.

    • This topic was modified 1 year, 7 months ago by samantha3.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    1 year, 7 months ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins)

    Also review https://wordpress.org/support/article/login-trouble/

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