Admin Log-in page blank after new theme installed (4 posts)

  1. 4dolphinwaters
    Posted 5 years ago #

    Hello. I'm a new WordPress blogger and I hope you can help. I've spent about 9 hours trying to fix my broken log-in myself and I'm stuck! I changed themes about 2 weeks ago, without knowing it's best to deactivate previous plug-ins first.

    I noticed the previous plug-ins were not rendering correctly,by overlapping in columns, so that's why I changed to a new theme. Once I changed to a new theme and came back to the log-in page a few days later, I couldn't log in and found the blank page. To fix it, I came to the Support Forum and followed as many of the suggested steps as I could, but still had no success. My wp-admin page is still blank, and my WP blog page is blank. Here are the steps I have taken so far:

    I went into the themes folder on my FTP site (Yahoo) and first renamed them.(waterwaves.hold) That didn't work, so I tried deleting them. This it still didn't solve the problem.

    So I installed the latest version of WordPress and deleted all the old files in the folders wp-content and wp-includes. I left the themes in wp-content but with different names: atahulpa.old. Then I was able to add twentyten, the default theme.

    I checked several things to ensure there were no problems too: the new copy of wp-login.php, which has the correct code, cleared the cache and cookies,and I removed the old plug-ins. All I have now is askimet in the plug-ins folder.

    I am following the steps outlined on this page: http://codex.wordpress.org/Login_Trouble, but stopped after Edit Users Tabl, in myphpadmin. Just did this last step now with no luck, changing my user password. The blog page is still blank and so is the log in page at wp-admin.

    Now I have come back to work on this again, and cannot log-in to myphpadmin- incorrect user name or password. So I am totally stuck. I have backed up the database twice recently but I don't know php so I'm not sure how to access the file and download a copy to my computer.

    Here are the links to my website and blog:
    http://dolphinwatershealing.com/blog/wp-admin/post.php http://dolphinwatershealing.com/blog/ http://dolphinwatershealing.com/

    My plan is to install a new theme: Atahualpa, and update my page. Is it salvageable at this point? Thank you thank you for any help you can give me.

  2. Praveen
    Posted 5 years ago #


    I visited the links you have given, and I notice that all the pages are blank, except http://dolphinwatershealing.com/, which is your main site.

    Looks like you have installed WordPress in a separate folder or subdomian called Blog.

    The possible cause for issue your facing can be one of the following:

  3. Permissions: Most probably, after you have uploaded the files by FTP, you have not changed the file permissions as needed. You can read http://codex.wordpress.org/Editing_wp-config.php and do the changes. If the pages do have the intercessory permissions then it will not be displayed
  4. If the above step does not rectify the issue, then the WordPress files uploaded are incomplete.Please re-upload using a different FTP program, as some FTP Programs are know to corrupt files during uploads
  5. If the steps above does not solve the issue, then you will have to enable WordPress error reporting feature, to check what is the cause. Please have a look at this http://codex.wordpress.org/Editing_wp-config.php Read under "Debug" part of the page and enable error reporting. Please note this has to be disabled after the issue is solved.

  • 4dolphinwaters
    Posted 5 years ago #

    Thanks praveenbhat for your response! I have tried some of the steps outlined in editing wp-config. I did upload a new sample of that file, and the old one was still on the server too. So I looked at it. Where the user name and password were, there was a code with letters and numbers. So I changed both to my username and password. Saved the file and checked to see if I could log in. No. So then I used the sample copy of the file and edited the user name, password, db name and server host. Saved it and tried to log in again. No luck. The FTP program I used is Yahoo's file manager. It has successfully uploaded all of the files. Why would it corrupt this one? This one looks the same as the previous file. I just don't see any code for define debug to enable error reporting. Am I supposed to add that? i don't know php so I'm not sure if I am missing something.

  • Praveen
    Posted 5 years ago #

    First of all let me apologize for giving you the wrong link, the first link in my post should have been http://codex.wordpress.org/Changing_File_Permissions. I see that the files in your Blog subdomain are not displayed. So you will have to set right the file permissions, so please read the above link. In case you have already done so, then please ignore the steps.

    In order to troubleshoot, can you please do the following:

  • Do you see a readme.html file in your WordPress folder on the server.? If you do, then http://dolphinwatershealing.com/blog/readme.html should be the path for opening the file in a browser. I tried and could not see the same on my browser. This page doesnt work through wordpress, but works as a normal html file. Since this page is not displayed, I feel it is due to the incorrect file permissions
  • In case the above step does not help, then read this http://codex.wordpress.org/Editing_wp-config.php#Debug. You just open the wp-config.php file in the root of WordPress and add the following
    define('WP_DEBUG', true);.
    This will output the errors, if any in the wordpress installation. Please not the debug option will be useful only if the right file permissions are set.
  • If you need any further assistance please do write back with the steps you have taken and the changes you see.


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