Title: Admin is locked out
Last modified: August 30, 2016

---

# Admin is locked out

 *  Resolved [Roland](https://wordpress.org/support/users/nudo/)
 * (@nudo)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/admin-is-locked-out/)
 * Hello, today a writer for the blog received an email asking to “VERIFY YOU LOGGED
   IN TO…” and when I tried to log in as the admin, it told me I needed to reset
   my password. Upon attempting that, it says that admins can’t do that.
    So, I 
   disabled the plugin via FTP by renaming the folder. I could easily delete and
   reinstall the plugin to regain functionality, however, I want to know if there’s
   a way to fix this so I can find out why I was locked out. Last I knew the plugin
   was keeping track of stats, the last thing I wanna do is delete that precious
   data. What should I do? Thanks!
 * [https://wordpress.org/plugins/login-security-solution/](https://wordpress.org/plugins/login-security-solution/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Daniel Convissor](https://wordpress.org/support/users/convissor/)
 * (@convissor)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/admin-is-locked-out/#post-6702999)
 * I have a feeling you’re behind a load balancer. To verify, SSH into your webserver.
   Invoke the MySQL client (`mysql -u your_sql_user_name -p your_database_name`).
   Then run this query:
 *  SELECT ip, COUNT(*) FROM wp_login_security_solution_fail
    GROUP BY ip ORDER 
   BY COUNT(*) DESC;
 * If you have only one row (or very few rows) show up, my hunch is right. To rectify
   that, please read the installation instructions. You can do so either via the
   readme.txt file in the plugin or at [https://wordpress.org/plugins/login-security-solution/installation/](https://wordpress.org/plugins/login-security-solution/installation/)
 *  Plugin Author [Daniel Convissor](https://wordpress.org/support/users/convissor/)
 * (@convissor)
 * [10 years ago](https://wordpress.org/support/topic/admin-is-locked-out/#post-6703010)
 * Closing for lack of feedback.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Admin is locked out’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/login-security-solution.svg)
 * [Login Security Solution](https://wordpress.org/plugins/login-security-solution/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/login-security-solution/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/login-security-solution/)
 * [Active Topics](https://wordpress.org/support/plugin/login-security-solution/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/login-security-solution/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/login-security-solution/reviews/)

## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [locked out](https://wordpress.org/support/topic-tag/locked-out/)
 * [login](https://wordpress.org/support/topic-tag/login/)
 * [password reset](https://wordpress.org/support/topic-tag/password-reset/)

 * 2 replies
 * 2 participants
 * Last reply from: [Daniel Convissor](https://wordpress.org/support/users/convissor/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/admin-is-locked-out/#post-6703010)
 * Status: resolved