Have the same issue, emails are not being sent to the admin emails.
The form is submitted and I can see submission in the dashboard but nothing comes on the email, tested with 3 different emails.
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This reply was modified 3 years, 3 months ago by
kireaki.
Hi @gdsinctc
Sorry to hear you are having this issue.
I tried to submit the form and it worked just fine:
Thank you for contacting us, we will be in touch shortly.
Keep an eye out for a confirmation email from our team. If you do not receive one, please try again!
The uploaded file was a .jpg.
Could you please try to enable the Load from ajax on Form > Behaviour and check if it makes any difference?
https://premium.wpmudev.org/docs/wpmu-dev-plugins/forminator/#behavior-forms
@kireaki Can you please try this solution too?
However, every installation is a different case, can you please create a new topic and we can take a closer look at your issue?
https://wordpress.org/support/plugin/forminator/#new-topic-0
Let us know the result you got.
Best Regards
Patrick Freitas
Hi Patrick! @wpmudevsupport12
We already have it set up to load AJAX, so I don’t think that’s the issue. We have two sites and have just started having the same issue on our other one as well. Had a customer submit a form and we didn’t receive an email notice for it.
We did get your test form submission just fine, but – as I stated previously – this is a sporadic issue.
Hi @gdsinctc
We have two sites and have just started having the same issue on our other one as well.
Do the other two websites use the same Email Host? or the same admin email? At the moment, we aren’t able to replicate any such issue within the plugin side nor we have any such reports to confirm its within the plugin side.
Another possibility would be the email getting filtered by the Email host/provider before it gets to the destination. To have a better idea of how many emails are getting sent during each submission when the issue occurs, could you please use a plugin like an Email Log or any such similar plugin:
https://wordpress.org/plugins/email-log/
The above plugin should help to monitor when the issue occurs next time whether the plugin did actually send the email or whether its something specific within email host.
Regarding the images getting rejected, do you notice any error message when an image is added? or after submitting the form? Does the issue occurs when multiple files are uploaded? or is it just random as you have stated? Just trying to get more information if possible.
Regards,
Nithin
Hi Nithin @wpmudevsupport11
The two sites have the same admin and send notifications to the same three emails – two of which are from different providers. The customers submitting the forms are all from different email providers. And – on our end, I can’t speak for the customer notifications – if we don’t get a notification at one of the emails, we don’t get it at any of them, so it seems unlikely to be an issue on behalf of an email provider’s aggressive filtering…
The image issue seems to be random, but I have a suspicion that it may be related to iPhone’s newer proprietary “.jpg” files. With one of their latest versions, they started using a new image file-type that is labelled as a .jpg, but is actually something else that very few programs can open.
Hello there @gdsinctc
Have you installed any Email Log plugin like my colleague Nithin mentioned above?
If so, keep an eye for any failed message there and share any debug information here with us.
Also, are you using the native WP functions to send emails?
If so, can you try to connect an SMTP plugin to send any outgoing emails instead?
Our Branda plugin can assist with that:
https://wordpress.org/plugins/branda-white-labeling/
https://premium.wpmudev.org/docs/wpmu-dev-plugins/branda/#smtp
Warm regards,
Dimitris
Hi Dimiris @wpmudev-support6
I’ve been reluctant to install an email plugin, particularly an SMTP one, as I’ve heard from many others in the support forums that they don’t accommodate the configuration we use of notifications to multiple inboxes across different email hosts.
I’m assuming we’re using the native WP functions to send emails as we haven’t set anything else up.
Thanks!
Hi @gdsinctc
I’ve been reluctant to install an email plugin, particularly an SMTP one, as I’ve heard from many others in the support forums that they don’t accommodate the configuration we use of notifications to multiple inboxes across different email hosts.
I’m don’t quite sure what do you mean by “they don’t accommodate the configuration..” here but what SMTP plugin would do would be changing the “under the hood” mechanisms of sending messages.
By default plugins use WordPress built-in “wp_mail()” function which, in turn, in most cases simply uses standard PHP “mail()” function. which is also often limited/filtered by hosts. Very common limit is e.g. quietly dismissing all e-mails that are being sent using a sender address in a different domain than the domain of the site that sends such e-mail. THere might be other limits too. It’s also directly related to PHP/server performance, can be affected by any blacklists (if it’s shared hosting, it might not even be related to your site at all – it might be that another client of the host was e.g. sending a lot of spam messages) and so on on…
There are multiple probable issues with default mail() function and if you did not set any SMPT plugin then yes – you are using it.
However, I would really start with just the Email Log plugin, as mentioned by my colleagues before. It won’t change the way e-mails are being sent but it will log all the e-mail activity on site so it might actually help find out if those e-mails in question were even sent properly or not.
If it doesn’t show anything “suspicious” then I would highly recommend trying SMTP after all, at least just to test it. Note please that it’s fully reversible – the moment you disable such plugin you are getting back to regular wp_mail() function, just like it is currently – so there’s not much risk in testing it 🙂
Best regards,
Adam
Hi Adam @wpmudev-support8
I’ve installed email log, as suggested above and I’ll let you know when we find a missed notification.
I think I was confusing email logging plugins with email sending plugins – the logging ones don’t seem to cause any interference as they just track where things are going. However, the sending plugins have caused some known issues where they often don’t support sending from generic inboxes (gmail’s “groups”) which is what we do for many of these forms.
Hi Support Team! @wpmudev-support8
After installing the email logger, we’ve had a missed email!
The latest submission to the form we first discussed (found here) was submitted successfully, but the logger didn’t register a copy to the customer. It did log a copy to our notification emails, but we didn’t get anything on our end at any of the three addresses listed.
We’ve also had another customer with difficulties submitting photos to that same form. We can see the “failed” submissions on the back end, but he received an error and resubmitted the form without the images. The customer was using Safari on an iPhone 12.
Hi @gdsinctc
Thank you for the information, maybe it is a HEIC format?
I tried to replicate this by sending the form from iPhone using a photo from library, it sent correctly, but if I upload the picture to the computer using airdrop and try to submit the form it returns the error:
https://monosnap.com/file/eyi3FsVtUuRTcwg0qGrqbNvJ4IkZkd
However, from your description, the user used the mobile instead of computer correct?
About the email, do you know if that form was submitted from any specific browser or OS?
Can you please add a hidden field for HTTP user agent, and keep checking if the missing emails are coming from submissions for any specific browser?
Let us know the result you got.
Best Regards
Patrick Freitas
Hi Patrick! @wpmudevsupport12
I’ve added the hidden field, so we’ll see if we can nail down a specific browser issue.
The error that our customers keep getting is that .jpg files are being rejected. I have the form configure to accept any image files – literally all of the boxes under “image” are turned on. Not sure if they’re using the mobile directly, just an educated guess based on email signatures in their replies to us (“sent from my iphone”)…
Hi @gdsinctc,
We tested your form with iOS 14.4 and it submitted without any issues, so can you let us know about the data you get from hidden field once it fails.
Also, would it be possible to get a screenshot of the image error that happens so we can see if we get any info on how to replicate it from there?
Cheers,
Predrag
Hi Support Team!
I had a screenshot from a customer, but I can’t seem to find it at the moment. It’s just a red box that said (almost verbatim) “.jpg file not accepted”.
I received the same error when I first set up the form after the new file upload option was first rolled out, but after redoing the form, it seemed to be working.
I’ll keep looking for that screencap and I’ll share it if it turns up.
Hi @gdsinctc,
Please keep us in the loop so that once you are able to get the screenshot of error, you can also share the data shown with the submission from the hidden field.
Best,
Jonathan S
