Support » Plugin: Salon booking system » Admin Email Notification NOT Working – Client Email notification working

  • Hi

    We are not getting any admin or assistant notifications emails when a new booking is made (and no not caught in the spam filter either).

    I can tell WordPress is sending emails without a problem because customers are receiving email notifications of new bookings.

    Please advise…

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author salonbooking

    (@wordpresschef)

    Hi,

    we don’t have this kind of issue on our side, you should try these steps:

    https://www.salonbookingsystem.com/how-to-debug-salon-booking-plugin/

    Hello,

    1. I have the latest verion of salon
    2. I have tried disabling all plugins (there was only two) and
    3. switching back to a standard theme

    Still no admin email coming through on a booking, just the customer email.

    Could you tell me more about how the admin emails work? Does it use the email address for the WordPress admin or the email address found in salon contact email under settings – general – salon information ? I have checked both.

    Plugin Author salonbooking

    (@wordpresschef)

    Hi,

    we’ve seen the issue, we are investigating.

    I’ll keep you posted.

    Great, thanks.

    You may also be interested to know that :

    • I am reciveing the weekly report, it just the new booking notification email that is not coming through
    • I have “enable assistant email on new booking” checked
    • neither the admin or the assistant email come through

    Maybe that will help you.

    Hello,

    Just wanting to check if there has been a resolution?

    Can you confirm that my settings are correct? Or if you need any other information (perhaps a login to the site) let me know.

    Hello

    I have found the issue. We require a booking to have a deposit (pay later is switched to ‘off’). Therefore the email confirmation do not come through until the payment is made.

    The problem is that the step prior to the payment has a button which says ‘finalise’ which implies it is the final step. The next step with the “pay” buttons on an order confirmation page with little editable information. This makes people (including myself) think that they have completed the booking prior to making the payment.

    I have changed what I can,
    and am wondering:
    1. Is there any way to change the text on the button which says ‘finalise’ to ‘next step’ so it people do not think they are finished when they stilled to make a payment?
    2. I have used css to hide the alert which says you can change your reservation by calling … as well as the ticked box icon on the following step where the payment button is. Is there anyway to edit this information rather than hide it (I am concerned hiding alerts might have other unknown consequences)
    3. Is it possible to have the option pay a deposit OR pay in full?

    Hope this helps someone else in this situation.

    Jess,

    Have you checked out this Knowledgbase article?

    https://www.salonbookingsystem.com/customize-booking-form-wording/

    I have not yet tried it myself. I would like to be able to change the wording on the button also. A little more control over the booking form would be nice. It’s very good as it is.

    I’ve just completed using WPML to translate categories and services. It works quite well. Much of the booking form is already in Spanish, the second language I am developing for.

    I hope the above is helpful to you. Please let us know your results.

    Frederick

    Jess,

    The article I really meant to send you is this one:

    https://www.salonbookingsystem.com/customise-look-feel-booking-form/

    Sorry for the confusion on my part.

    Frederick

    Hi Frederick,

    Yes I have seen that. Unfortunately on the ‘booking confirmation’ step – which is where the payment button is (not a great place for it) – there are few editable fields.

    Good idea with translating – I could use that as a hack if I have to, but would really rather not. I’m sure I’m not the only person who wants clients to pay before the bookings confirmed.

    I’ll keep you posted.

    (now seeing the other link)

    Yes, I have used css to hide the alert and box with tick icon on the booking confirmation page, but like I said, I don’t think this is the best solution encase there are other places/situations which use an alert (the alert says “you can change your reservation by calling.. or email… this further implies the booking has been made and there are no other steps)

    @wordpresschef

    An answer to the 3 questions above would be really helpful.

Viewing 11 replies - 1 through 11 (of 11 total)
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