Title: admin email mapping not working Last modified: August 21, 2016 --- # admin email mapping not working * Resolved [dormaj](https://wordpress.org/support/users/dormaj/) * (@dormaj) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/) * I have OSE 2.2.1 installed and I cannot save any admin email config details. The USER: and EMAIL: fields do not populate and no matter what I enter I cannot save the linkage. * Also, your notes in the ‘Installed Plugin’ page don’t make sense. I cannot find the Security link you reference: * _OSE Firewall Security – A WordPress Security Firewall created by ProWeb (Protect Website). It protects your WordPress-powered blog against attacks and hacking. The email alert / notification function is disabled by default, while it can be activated and configured in **Settings -> OSE Firewall Security**. Please go to your OSE Firewall Security configuration page._ * Version 2.2.1 | By ProWeb (Protect Website) | Visit plugin site * Are email notifications on or off? And where is the setting? * Thanks for your help. * [http://wordpress.org/plugins/ose-firewall/](http://wordpress.org/plugins/ose-firewall/) Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/admin-email-mapping-not-working/page/2/?output_format=md) [→](https://wordpress.org/support/topic/admin-email-mapping-not-working/page/2/?output_format=md) * Plugin Author [Helix.L](https://wordpress.org/support/users/prohelix/) * (@prohelix) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197810) * Hi dormaj * We are investigating the issue, some websites have such problem, and we are checking where the problem is, will release a new version asap when we found the cause. * Best wishes Helix _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_ * Thread Starter [dormaj](https://wordpress.org/support/users/dormaj/) * (@dormaj) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197811) * All my sites are on Godaddy and all have this problem since the core interface was changed/updated. I’ve been a long time advocate of OSE Firewall and this has stopped me dead in my tracks. * Thanks for your help. I hope you find the fix soon. * Plugin Author [Helix.L](https://wordpress.org/support/users/prohelix/) * (@prohelix) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197918) * Hi dormaj * We found that some servers do not use wp_capabilities in their meta tags in the user_meta table, so we change our codes to get the administrator list for these websites, please try 2.2.2 and see how it works, it should work fine now. * Hope this helps. 🙂 Best wishes Helix _[ [Signature seriously moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_ * Thread Starter [dormaj](https://wordpress.org/support/users/dormaj/) * (@dormaj) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197920) * I’m working on a Host Gator WP (WP 3.6.1) hosting site, and a GoDaddy site, and I installed 2.2.2 and it does not work on either. So I upgraded to 2.2.3 and it still does not work. You took a great piece of code and it’s been broken ever since. Please get it together. * [ad4msan](https://wordpress.org/support/users/ad4msan/) * (@ad4msan) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197948) * i also can;t add admin email mapping there is no user i can linkage, how to function this? * Plugin Author [Kai](https://wordpress.org/support/users/prokai/) * (@prokai) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197950) * Hi dormaj & ad4msan, * We are working on these issue. To help us better investigate the issues, can you please do either the following: go to the link below, follow the steps inside, [https://www.protect-website.com/using-firebug-report-bugs/](https://www.protect-website.com/using-firebug-report-bugs/) * OR * go to our support center [here](https://www.protect-website.com/support-center/), open a ticket and provide us a temporary WordPress Adminitrator account for us, so that we can check and resolve the issue asap. * We really appreciate your contributions on these, which help us making a better OSE Firewall and provide best services to you. Thanks 🙂 * Cheers Kai _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_ * [ad4msan](https://wordpress.org/support/users/ad4msan/) * (@ad4msan) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197953) * Thanks for answer kai, i have used firebug but there is no error when i try to linkage admin email mapping no user i can scrol or add but in the box below ( email) i can scroll/ many option i can choose. can you fix it? * Plugin Author [Kai](https://wordpress.org/support/users/prokai/) * (@prokai) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197954) * Hi ad4msan, * one more steps for you, please provide us the meta_key value: 1.) go to phpmyadmin 2.) find this table: ‘wp_usermeta’ 3.) find the meta_value with value like this: a:1:{s:13:”administrator”;b:1;} 4.) tell us the value of the meta_key in this row e.g. by default, WordPress’s meta_key is ‘wp_capabilities’ and its value is a:1:{s:13:”administrator”;b:1;} * we are getting close to the solution, once you get us the meta_key value 🙂 Thanks for your help. * Cheers Kai _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_ * [ad4msan](https://wordpress.org/support/users/ad4msan/) * (@ad4msan) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197955) * in my phpmyadmin meta_value a:1:{s:13:”administrator”;s:1:”1″;} * is it true? * Plugin Author [Helix.L](https://wordpress.org/support/users/prohelix/) * (@prohelix) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197960) * [@ad4msan](https://wordpress.org/support/users/ad4msan/) * Yes, it is true, could you please tell us the meta_key for that row as well, so in phpmyadmin, the row with meta_value of a:1:{s:13:”administrator”;s:1:”1″;} usually has a meta_key with the value of ‘wp_capabilities’. However, some websites has some plugins changing this value to sth like ABCwpcapabilities, this causes the issue and which was fixed it in 2.2.2. * Could you please show me the value for the meta_key for that row? * Best wishes Helix _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_ * [ad4msan](https://wordpress.org/support/users/ad4msan/) * (@ad4msan) * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197962) * meta key: v1t4d4mcapabilities * yes, i’m use plugin that rename the prefix of the database to prevent exploit my database, is there any solution for this? i don’t want to use default wordpress prefix which to risk for security * Plugin Author [Kai](https://wordpress.org/support/users/prokai/) * (@prokai) * [12 years, 5 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197968) * Hi ad4msan, * We figured out the problem with it. Just be patient for our next update, that will fixed this issue. By the way, you don’t have to do anything about it, we will make OSE Firewall compatible with that plugin. * Cheers Kai _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_ * Plugin Author [Helix.L](https://wordpress.org/support/users/prohelix/) * (@prohelix) * [12 years, 5 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197973) * [@ad4msan](https://wordpress.org/support/users/ad4msan/) * We updated the codes in version 2.2.5, it should show the administrators in the list now, please try again. Hope it helps. 🙂 * Cheers Helix _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_ * [ad4msan](https://wordpress.org/support/users/ad4msan/) * (@ad4msan) * [12 years, 5 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197974) * Thanks for the update, another problem is can’t save linkage. user and email now have shown perfectly. but i can’t save the linkage. Anything solution for this? * Thread Starter [dormaj](https://wordpress.org/support/users/dormaj/) * (@dormaj) * [12 years, 5 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197976) * Just updated to 2.2.5. It shows the admin email in the drop down. But it does not populate the email address. That would be helpful. And the SAVE button does not work. Nothing happens when you click on it. * Could you just use the default admin name and email (from Settings) as a default. And then people could delete it from the linkage if they don;t want it? I’d rather have that the nothing that I have right now. * Thanks for you keeping at it. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/admin-email-mapping-not-working/page/2/?output_format=md) [→](https://wordpress.org/support/topic/admin-email-mapping-not-working/page/2/?output_format=md) The topic ‘admin email mapping not working’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/ose-firewall_adadad.svg) * [Centrora WordPress Security™](https://wordpress.org/plugins/ose-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/ose-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/ose-firewall/) * [Active Topics](https://wordpress.org/support/plugin/ose-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ose-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ose-firewall/reviews/) * 21 replies * 4 participants * Last reply from: [ad4msan](https://wordpress.org/support/users/ad4msan/) * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/page/2/#post-4197999) * Status: resolved