Support » Plugin: JS Help Desk - Best Help Desk & Support Plugin » Admin does not receive email notification og new ticket

  • Resolved awto

    (@awto)


    Hi the system sends mails to the ticket issuer, that is OK, but the admin does not get any mail notifications.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Try this

    Run this query in phpmyadmin

    UPDATE wp_js_ticket_config SET configfor = ’email’, addon = ” WHERE configname = ‘new_ticket_mail_to_admin’;

    Now check the configurations and enable Admin email alert.

    Any update in this problem? This query does not work. The table name in my case is wpzc_js_ticket_config and even if i adjust the name of your code i get this error:

    #1054 – Unknown column ‘‘new_ticket_mail_to_admin’’ in ‘where clause’

    henao88

    (@henao88)

    Possibly the quotation marks of the query

    This is query

    UPDATE wp_js_ticket_config SET configfor = ’email’, addon = ” WHERE configname = ‘new_ticket_mail_to_admin’;

Viewing 3 replies - 1 through 3 (of 3 total)
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