Title: Admin backend WooCommerce sidebar Missing Last modified: April 29, 2023 --- # Admin backend WooCommerce sidebar Missing * Resolved [dotse](https://wordpress.org/support/users/dotse/) * (@dotse) * [3 years, 1 month ago](https://wordpress.org/support/topic/admin-backend-woocommerce-sidebar-missing/) * ![](https://ibb.co/rF6cjfb) * The Admin backend WooCommerce side bar disappears after i click on any of the woocommerce dropdown menu. - This topic was modified 3 years, 1 month ago by [dotse](https://wordpress.org/support/users/dotse/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadmin-backend-woocommerce-sidebar-missing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [3 years, 1 month ago](https://wordpress.org/support/topic/admin-backend-woocommerce-sidebar-missing/#post-16701418) * Hi [@dotse](https://wordpress.org/support/users/dotse/) , * Thanks for reaching out! * I understand that the WooCommerce sidebar menu disappears when you click on any of the WooCommerce sub-menu items, is this correct? * I am unable to reproduce this issue on my test site which uses the latest version of WordPress and WooCommerce, and has the default [Storefront](https://wordpress.org/themes/storefront/) theme active. * I’d like to have a better understanding of your site’s current environment, as well as a better idea of what you are experiencing on your end. Please can you share the following: - **System Status Report:** navigate to **WooCommerce** → **Status**. Select` Get system report` and then `Copy for support`. - **Fatal Error log:** Share a copy of any fatal error log found under **WooCommerce** → **Status** → **Logs**. - **Screenshots**: Please share a screenshot of how the menu items look **before** clicking on a sub-menu item, as well as what you are seeing **after** clicking on a sub-menu item. * [_Snipboard.io_](https://snipboard.io/)_ can be used for easily sharing screenshots– please follow the instructions on that page, then paste the URL in your reply._ * Once you have these, please share them in your response here. * Cheers! * Thread Starter [dotse](https://wordpress.org/support/users/dotse/) * (@dotse) * [3 years, 1 month ago](https://wordpress.org/support/topic/admin-backend-woocommerce-sidebar-missing/#post-16702048) * Thanks for your reply, as you can see below, i am unable to see the woocommerce status to click on. I can share admin backend access with you to check yourself. [https://snipboard.io/KymDAc.jpg](https://snipboard.io/KymDAc.jpg) * [https://snipboard.io/d59wnp.jpg](https://snipboard.io/d59wnp.jpg) * ![](https://i0.wp.com/snipboard.io/d59wnp.jpg?ssl=1) * ![](https://i0.wp.com/snipboard.io/KymDAc.jpg?ssl=1) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 1 month ago](https://wordpress.org/support/topic/admin-backend-woocommerce-sidebar-missing/#post-16702695) * Hi [@dotse](https://wordpress.org/support/users/dotse/) * Thanks for sharing the requested information above. * This is quite strange that the sub-menus disappeared on your site’s dashboard. * For us to investigate this further, can you please try to switch to the [default Storefront theme](https://woocommerce.com/storefront/) and only WooCommerce plugin is enabled and see if this works? * If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this [guide](https://woocommerce.com/document/how-to-test-for-conflicts/) without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here. * If this did not resolve the issue, please share your **System Status Report**, that will help us further troubleshoot. * You can find it via `WooCommerce > Status`. Select `Get system report` and then` Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * > I can share admin backend access with you to check yourself. * Meanwhile, kindly prevent sharing your site’s credentials as this is against the [Forum Guidelines](https://wordpress.org/support/guidelines/) and one of the [bad stuff](https://wordpress.org/support/guidelines/#the-bad-stuff). * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [3 years ago](https://wordpress.org/support/topic/admin-backend-woocommerce-sidebar-missing/#post-16770870) * Hi [@dotse](https://wordpress.org/support/users/dotse/) , * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if you need any further help with this. * Cheers! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Admin backend WooCommerce sidebar Missing’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 3 participants * Last reply from: [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * Last activity: [3 years ago](https://wordpress.org/support/topic/admin-backend-woocommerce-sidebar-missing/#post-16770870) * Status: resolved