Hi greenday,
If you installed it on another site and it works fine, that would definitely seem to indicate there’s some kind of conflict on the site that has the issue. So you just click on the “Emails” tab, for example, and nothing happens? If you look in the developer console after you try to click a tab and it doesn’t work, do you see any errors?
Sorry for the late reply, i missed the email saying there was a reply.
Yes, it is showing 8 errors, and the code doesnt look correct. I’d like to be able to send you a private login so you could look if possible?
Hi greenday,
What are the errors that are showing? Pasting in a screenshot here would help with this.
What happens if you deactivate all other plugins? Does it work then? If it still doesn’t, then try also switching to the default WordPress theme.
Yeah i have done what you said as mentioned in OP
Uninstalled and deleted the plugin / reinstalled plugin through wordpress
Uninstalled and deleted the plugin / reinstalled plugin through ftp
Deactivated all other plugins
Changed to a standard theme
I have upgraded to Premium also.
Here is a screen shot of the errors, and one of the blank screen.
https://ibb.co/iGvOJ5
https://ibb.co/ecNQWQ
Hopefully you can seethe images better now? Could you please mark this thread as unresolved until it is?
-
This reply was modified 6 years, 12 months ago by
greenday.
In your screenshots, you’ll notice many errors that say something “is not a function”. This usually means that the jQuery library isn’t loaded properly, and this usually happens because jQuery is being loaded multiple times. It looks like either your theme or another plugin is trying to load the jQuery library on its own.
If you look at the source code for your page, you’ll more than likely be able to find multiple instances of the jquery.min.js library being loaded. This isn’t necessary as it is included with WordPress, and, all you need to do when enqueuing a JavaScript file is specify that it requires jQuery (https://developer.wordpress.org/reference/functions/wp_enqueue_script/).
You’ll need to figure out where this is coming from and disable it. After making sure that jQuery is only being loaded once, then jQuery will be able to load properly and everything should work.
Thanks for your reply. As mentioned i have disabled all plugins except FEU and changed default themes before and still got the problem.
I just tried it again, changed to 2017 theme, disabled all plugins except FEU, logged out, closed browser, opened new browser, login in and looked again, and still the same problem – see screen shot below.
Can it be possible that even with all plugins disabled and default theme 2017 enabled there could still be a jquery conflict?
also the site has never had any caching plugins added.
I don’t know how or where the conflict is coming from, but, when you see something is “not a function”, it’s usually a jQuery error. You need to look in your source code to see where and how jQuery is being loaded. It should only be enqueued by WordPress, not by anything else.
I have paid for the Premium version, is there a different place for premium support, because although you have been helpful, you have not solved my issue at all. I dont believe its a jquery issue with the site, because as mentioned 4 times i have disabled all plugins and reverted to 2017 theme, so there is no way Jquery can be loading from anywhere other than the normal.
Regardless of the fact that you deactivated everything else, if the issue still appears, then you still have an issue with jQuery being loaded. There’s no way around it. That is what the “is not a function” error indicates. Whether or not you want to believe it, the issue is with the loading/enqueueing of the jQuery. If the jQuery library isn’t being loaded twice, then maybe it’s being loaded after the file that is dependent on it, or not at all for some reason. Or maybe it’s another issue. But it’s the jQuery. If you can’t figure out what’s going in the source code, then can you please send us a link to your page that has this issue, so we can look at the source code and see where jQuery is being called? If you’re a premium customer, then you can/should be emailing us at contact@etoilewebdesign.com, as mentioned in the email you received when you purchased.
