Support » Plugin: WooCommerce Simply Order Export » admin-ajax.php 500 error

  • Worked a couple times.. now I get this error in console and no export. Quite annoying…

    POST https://fakedomain.com/wp-admin/admin-ajax.php 500 (Internal Server Error)send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbon…:5m.extend.ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbon…:5m.(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbon…:5(anonymous function) @ orderexport.js?ver=4.3.1:17m.event.dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbon…:4r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbon…:4

    https://wordpress.org/plugins/woocommerce-simply-order-export/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Ankit Gade

    (@ankitgadertcampcom)

    Hi,

    Thank you for contacting support forum.

    Could you please do following for me?

    1. Deactivate all plugins except woocommerce and WooCommerce Simply Order Export.

    2. Switch to default theme (Twenty Fifteen)

    3. Try to export the csv and check if issue appeared or not? If not, then please activate the deactivated plugins one by one and check if issue appears. If all the plugins are activated and issue is not appearing, activate your theme and check if issue appears.

    // IMPORTANT: Please take database backup of your website before performing these steps, it may require in case something goes wrong.

    Please let me know your response.

    Regards

    No. I can not do that.

    I am running a site with 10k visits and many sales per day – I can not shut it down or perform these steps to help troubleshoot.

    Plugin Author Ankit Gade

    (@ankitgadertcampcom)

    Can you please do following?

    please add following lines to wp-config.php file.


    define('WP_DEBUG', true);
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Please add those lines before.


    /* That's all, stop editing! Happy blogging. */

    This will create a debug.log file in /wp-content/ folder.

    Now, please try to access wp-admin again, if problem appears again, please send me contents of debug.log file in next message, so that we can investigate the issue.

    How can I send it to you? I’d rather not post it all here.
    Thanks for your help.

    Plugin Author Ankit Gade

    (@ankitgadertcampcom)

    You can paste that in pastebin.com and send me the URL of your paste on my facebook page at: https://facebook.com/shrthngz/

    msgd on fb.

    Plugin Author Ankit Gade

    (@ankitgadertcampcom)

    As you can see on the content of debug.log file, there is no error related to this plugin, but the issue is I cannot see any fatal error too.

    The pastebin which you created seems to be expired. Can you please delete debug.log file on server and try to export the csv again, it should create a new debug.log file, then please create a paste of it on pastebin and send me the link?

    Please let me know your response.

    Regards
    Ankit G.

    sent another…

    I suspect I’ve been forgotten…

    Plugin Author Ankit Gade

    (@ankitgadertcampcom)

    Can you please remove previously added

    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    from wp-config.php file and change WP_DEBUG to

    define('WP_DEBUG', false);

    ?

    Check if it helps.

    If it does not help, I would request you to kindly share wp-admin and ftp details of the website with me (on facebook page), to be of better help.

    Regards

    That would be a HUGE security risk. I will not share those details.
    Sorry and thank you.

    Plugin Author Ankit Gade

    (@ankitgadertcampcom)

    Have you tried with

    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    and setting WP_DEBUG to off in wp-config.php?

Viewing 12 replies - 1 through 12 (of 12 total)
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