• Resolved olahall

    (@olahall)


    Question…

    I am using UM on a site with Elementor PRO. A while back something happend with the profile picture on the UM profiles. Before, the picture was aligned in a circle. But now it looks like the circle is still there, but the picture has slipped a bit downwards.

    Suggestions?

    • This topic was modified 8 months, 1 week ago by olahall.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • @olahall

    I can’t reproduce this issue with the basic Elementor version 3.32.2.
    Try to ask the Elementor Pro support about this issue.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @olahall

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂

    Regards

    Thread Starter olahall

    (@olahall)

    Hi,

    Well, I reached out to Elementor. This is their response;

    The Ultimate Member plugin which controls the user profile functionality is a third-party plugin that integrates with Elementor but is not developed or maintained by the Elementor team. While many plugins are designed to work with Elementor, they can sometimes introduce styling or layout conflicts after updates or theme changes.

    The issue you’re describing where the profile picture appears to have “slipped downward” inside the circular frame likely relates to the CSS or layout settings within the Ultimate Member plugin itself, rather than Elementor’s core features. Unfortunately, we don’t have control over third-party plugin code or styling behavior, and adjustments to that would fall outside the scope of our support.

    We recommend contacting the Ultimate Member plugin developers, as they’ll be in the best position to review and correct the alignment issue.

    If the Ultimate Member team believes the issue originates from Elementor, they can open an issue directly on our official GitHub page here:
    https://github.com/elementor/

    missveronica

    (@missveronicatv)

    @olahall

    Try to deactivate the “Elementor Pro” plugin.

Viewing 4 replies - 1 through 4 (of 4 total)

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