Support » Plugin: WooCommerce » Address Verification

  • Resolved heatherms27

    (@heatherms27)


    Hi,
    I had a customer put in the wrong state as a Shipping Address, and the system did not charge Sales Tax. Since then, I’ve been trying to set up an Address Verification plugin, and am currently trying ELEX Address Validation & Google Address Auto Complete Plugin for WooCommerce (Basic), which uses EasyPost for its address verification. I signed up for an EasyPost account, used the correct key, but it’s not working. I checked with the EasyPost folks and they say it’s a Elex problem, but the Elex techs won’t respond to my Support Ticket. So anyway, I was hoping someone might be able to give me some direction either as to how to make it work, or to a plugin that might work better. I need to make sure an order can’t go through with an incorrect shipping address.
    Thanks so much.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Igor H woo-hc

    (@ihereira)

    Hi there,

    Before moving forward,

    * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    * Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Be sure to paste it here in your response. Thanks.

    Thread Starter heatherms27

    (@heatherms27)

    
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    Site address (URL): https://momentofperception.com
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    Complete: 157
    Oldest: 2021-11-16 03:18:46 +0000
    Newest: 2021-12-16 23:24:09 +0000
    
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    Oldest: 2021-04-12 00:05:31 +0000
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    ### Status report information ###
    
    Generated at: 2021-12-16 23:33:43 +00:00
    
    Plugin Support Igor H woo-hc

    (@ihereira)

    Thanks for the information.

    Kindly note that the current version of WordPress is 5.8 while the Version of WordPress installed on your site is 5.6. You can consider an upgrade.

    As a first step, you can check if there is a conflict with your theme or with another plugin.
     
    Please follow these steps:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know how it goes.

    Thread Starter heatherms27

    (@heatherms27)

    Hi,
    Thank you for your help. I found 2 issues that I hope you can help me with.

    1) There is a conflict between this plugin and the Checkout Field Editor and Manager for WooCommerce by Acowebs. Is there a way to resolve the conflict ?

    2) There is a funny little glitch that affects the sales tax on the Checkout page. If I change the state in the shipping field, it changes the tax correctly, but if I enter an incorrect state, and then correct it in the popup from the Elex plugin, it doesn’t change the tax. Is there a code that can correct that so that when a customer chooses the verified address from the popup, it affects the tax accordingly ?

    Thank you

    Thread Starter heatherms27

    (@heatherms27)

    Hi Dixit,
    I spent a good part of the day trying to get everything working and I’ve run into a few issues that I hope can be solved.

    To give you just a little background, I had a customer that placed an order and put in the wrong state in both her billing and shipping addresses. Consequently the sales tax was not charged. That is what led me to include an Address Verification plugin, and I really liked that you have both verification, and Autofill.

    As I mentioned in another Email, there is a conflict with another plugin. If that’s not solvable, I can live without it.

    The other issues however are quite important.

    With the Address Verification side of your plugin: If there is an incorrect Shipping Address ( which is the address that triggers the sales tax ), and the customer chooses the corrected address in the popup window, it does not change the sales tax. So unfortunately, that does not solve the problem that started all of this.

    With the Address Autocomplete side, the issue comes when the Billing Address is a post office box. If the customer fills out the Autocomplete Address box with a PO Box, it will not populate the necessary address boxes required by Woocommerce, so the customer has to fill out both the Autocomplete Address, and the regular address. That would be a real issue for customers.

    I can live with one or the other working, so is there a way to solve either of these issues ?
    If you still need my backend site access, please let me know, and I’ll set up a login for you.
    If the Premium Version of your plugin solves either of these issues, I’m open to that as well.
    Thank you for your help.
    Best,
    Heather

    Thread Starter heatherms27

    (@heatherms27)

    Sorry Igor,
    I’m so sorry, that last post was meant for the Elex plugin developer, but if you have any thoughts, I’d love to get them.
    Thank you,
    Heather

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @heatherms27,

    There is a conflict between this plugin and the Checkout Field Editor and Manager for WooCommerce by Acowebs

    For conflicts, you may want to reach out to the plugin authors that most of the time can provide a fix.

    if I enter an incorrect state, and then correct it in the popup from the Elex plugin, it doesn’t change the tax.

    This is something that plugin developers should be able to figure out and resolve. As per the above info, these issues are coming from third-party plugins which we do not support on these forums. You should contact directly the plugin developer.

    I’m going to close this thread now. I recommend creating a new topic if you have further questions.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Address Verification’ is closed to new replies.