Title: Address format
Last modified: November 14, 2016

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# Address format

 *  Resolved [jean75](https://wordpress.org/support/users/edgeboardshop/)
 * (@edgeboardshop)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/address-format/)
 * Hi,
    When my clients enter their address, plug in is not picking up address.
 * When we enter the same credentials on the DHL Website, we are able to get a shipping
   quote. Does the premium version allow more flexibility in the way a client enters
   an address to get a shipping quote?
    Currently, Fedex and USPS returns a shipping
   quote which means the client is entering a valid address but the problem is that
   the rates are returning much higher than DHL so the client is not likely to order
   and they don’t know to keep trying different formatting of address until DHL 
   Api picks it up as a valid address and returns it with a real shipping quote.
   I have activated the Debug and it shows incorrect City or Postal Code etc, when
   Fedex and USPS are able to pick up a rate. Please let me know how I can get it
   to be more flexible to pick up a shipping quote from DHL.
 * Thank you,
 * Jean

Viewing 1 replies (of 1 total)

 *  [niwf](https://wordpress.org/support/users/niwf/)
 * (@niwf)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/address-format/#post-8434307)
 * Our DHL plugin is work only with the address which given in the cart/checkout
   page. The address may be validated in different ways by different APIs.
 * The rates may not come because of the erratic test servers of DHL. However, the
   live credentials work fine. I strongly suggest you switch to live mode if you
   are using test credentials.

Viewing 1 replies (of 1 total)

The topic ‘Address format’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/dhl-woocommerce-shipping-method_0d5380.
   svg)
 * [DHL WooCommerce Shipping Method](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/#faq)
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## Tags

 * [address format](https://wordpress.org/support/topic-tag/address-format/)

 * 1 reply
 * 2 participants
 * Last reply from: [niwf](https://wordpress.org/support/users/niwf/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/address-format/#post-8434307)
 * Status: resolved