Support » Plugin: WebData Custom Shipping Methods for WooCommerce » Address entered not outputting fee

  • Resolved buorus

    (@buorus)


    Hi Kim,

    I have been having quite a percentage of orders coming in with no shipping fee in the total. On checking, when a customer has not set up an account but goes through checkout, enters their address (with Autocomplete Google Address plugin prompting for correct address), there is no shipping fee calculated based on the address they put in, and the user is able to complete checkout with no distance based shipping fee shown.

    On the other hand, when they set up an account, the fee is sometimes calculated correctly based on their address, however, if they adjust the address on the checkout page, it is jumping to an incorrect fee calculation part way through the address entry (perhaps based on the first few keystrokes), but then not updating the fee to the correct final address (and distance) entered. It does look like the final google autocomplete address is showing correctly on google maps.

    Can you give me any things to check or your thoughts on this Kim? hansaust.com/shop

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  • Apologies, referring to WebData Distance Based Fee for WooCommerce. Will post question on correct location on forum

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