Title: Address autocomplete problem
Last modified: April 27, 2020

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# Address autocomplete problem

 *  Resolved [GO Creative](https://wordpress.org/support/users/gocreative/)
 * (@gocreative)
 * [6 years ago](https://wordpress.org/support/topic/address-autocomplete-problem/)
 * The address autocomplete feature on the cart page Shipping Calculator is a great
   feature, however one of our clients has found a major issue with the postcode/
   suburb database that could prevent some users from completing the shipping calculator
   and proceeding to checkout.
 * When searching for “Hobart”, none of the suggested postcode options returned 
   by the autocomplete are valid postcodes for shipping. The valid postcode for 
   Hobart, 7000, doesn’t get returned at all, therefore this is completely broken
   for customers from Hobart.
 * This can cause major issues and may cause loss of sales by preventing some users
   from proceeding to the checkout if they don’t realise they can manually fill 
   out the state, suburb and postcode fields.
 * I can see you’re using the geonames.org API. I’ve found the 7000 Hobart postcode
   on their website ([https://www.geonames.org/postalcode-search.html?q=7000&country=AU](https://www.geonames.org/postalcode-search.html?q=7000&country=AU)),
   so I’m not sure if this is an issue with their API or just with the API request
   parameters.
 * Our clients website is [https://www.ninosjava.com.au](https://www.ninosjava.com.au),
   however I’ve tested this on your demo site and the result is the same.
 * In general the autocomplete option is somewhat unreliable and sometimes I need
   to refresh the page to get it to work. What makes it worse is that there is no
   animation or spinner to indicate that any request has been made and to expect
   the autocomplete options to appear. Its very confusing and not user friendly 
   to be unsure whether or not to expect autocomplete results. It shouldn’t be too
   much to display a spinner while the AJAX request is being made. A bonus feature
   would be to take into account the selected state when requesting the auto complete
   options.
 * Our client considers the autocomplete function as essential, however as it stands
   there’s many issues with your implementation and we may have to look at alternatives.
 * Could you please let me know if these issues are something your development team
   could look into rectifying?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Faddress-autocomplete-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Joovii](https://wordpress.org/support/users/joovii/)
 * (@joovii)
 * [6 years ago](https://wordpress.org/support/topic/address-autocomplete-problem/#post-12753260)
 * We have fixed the autocomplete suggestion dropdown in version 3.2.3.
    Please 
   update the plugin.
 *  Thread Starter [GO Creative](https://wordpress.org/support/users/gocreative/)
 * (@gocreative)
 * [6 years ago](https://wordpress.org/support/topic/address-autocomplete-problem/#post-12754832)
 * Thanks for your response. I can confirm that Hobart 7000 is now displaying in
   the auto-complete list.
 * Is adding an AJAX spinner animation possible, while the auto complete feature
   is requesting the options, to improve usability?
 *  Plugin Author [Joovii](https://wordpress.org/support/users/joovii/)
 * (@joovii)
 * [6 years ago](https://wordpress.org/support/topic/address-autocomplete-problem/#post-12771846)
 * The Ajax spinner is working fine in our demo site
    [https://sendlewoocom.jooviidemo.com/](https://sendlewoocom.jooviidemo.com/)
 * I think there are some js conflict in your wp theme js.
 *  Thread Starter [GO Creative](https://wordpress.org/support/users/gocreative/)
 * (@gocreative)
 * [6 years ago](https://wordpress.org/support/topic/address-autocomplete-problem/#post-12793678)
 * Thanks. It looks like it’s a CSS issue for us, the :before element isn’t positioned
   in the input field correctly. I’ll adjust on our end.
 *  Plugin Author [Joovii](https://wordpress.org/support/users/joovii/)
 * (@joovii)
 * [6 years ago](https://wordpress.org/support/topic/address-autocomplete-problem/#post-12798477)
 * We have added some css to fix this conflict.
    Please upgrade the plugin to the
   new release 3.2.4.
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Address autocomplete problem’ is closed to new replies.

 * ![](https://ps.w.org/official-sendle-shipping-method/assets/icon-256x256.png?
   rev=2076889)
 * [Sendle Shipping Plugin](https://wordpress.org/plugins/official-sendle-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/official-sendle-shipping-method/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/official-sendle-shipping-method/active/)
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## Tags

 * [address](https://wordpress.org/support/topic-tag/address/)

 * 5 replies
 * 2 participants
 * Last reply from: [Joovii](https://wordpress.org/support/users/joovii/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/address-autocomplete-problem/#post-12798477)
 * Status: resolved