Support » Plugin: Shortcodes Ultimate » Additional Skins Crashing Nginx

  • I know this particular plugin seems like an odd source of the issue, but rather extensive (though informal) testing seems to be pointing directly to the additional skins plugin as the culprit.

    I have a VPS with Digital Ocean, running a LEMP stack. I’ve disabled every plugin during testing. The site loads in less than 1 seconds, all pages work, etc etc. When I enable Shortcodes Ultimate, I still have no issues. However, once the additional skins plugin is activated, my “plugins” and “updates” pages completely crash, throwing an Nginx error on the resulting page. The odd part is that the issue doesn’t always happen as soon as it’s activated, it somewhat random, though never happens when the plugin is disabled. That being said, I’ve tested other plugins, other combinations, just Shortcodes Ultimate with no other plugins, and Additional Skins seems to be the culprit.

    This is what I get sent to after 30 seconds or so, which I assume is my VPS default timeout:

    An error occurred.

    Sorry, the page you are looking for is currently unavailable.
    Please try again later.

    If you are the system administrator of this resource then you should check the error log for details.

    Faithfully yours, nginx.

    Like I said, rather extensive testing, because I know how bizarre it sounds pinning the blame on this plugin, let alone just the skins portion of it, but I’m out of ideas and everything points to this. Unfortunately, I’m not up to date with how to check my Nginx logs, or actually get any useful error information out of my server, but if you know of any way, let me know, and I can try to pin point this for you.

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  • I’ve just updated another website, with the same configuration, and disabling shortcodes ultimate fixed it. Again, I’ve semi-extensively tested this, and would love to know your thoughts.

    I purchased all add-ons and would love to use them, but that’s not looking possible at the moment.

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