Additional credit card form fields on checkout page
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Hi,
I’ve just noticed that at the checkout I have 3 additional fields which are required to fill: Card Number, Expiry (MM/YY), Card Code but in fact they are not required.
I bought a product from my website and I didn’t fill in these boxes and I wasn’t asked to fill them in.I tried to use an external plugin to remove these files from my checkout but these boxes are invisible for the plugins.
Is this can be some kind of virus on my website?
Viewing 10 replies - 1 through 10 (of 10 total)
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Hi there!
Thanks for reaching out 🙂
A temporary solution would be to uninstall and reinstall the WooCommerce core plugin so if there are any files modified by a malware they should be cleared and the default files restored. Make sure to save a backup first if you decide to do that.
Can you show us a screenshot of the credit card box? You could also share a link to the page where it appears so that we’ll have a chance to check the site’s code and see if we can understand where it’s being generated from.
You can follow the instructions in the “Make a screenshot” (https://en.support.wordpress.com/make-a-screenshot) guide to take a screenshot and share its URL on this thread.
We’ll await your response!
Hi Mirko.
Thank you for your fast reply.
Picture:
https://hosting.photobucket.com/images/o561/krisgadomris/credit_card.JPGThis is the link to the website:
https://tools4car.co.uk/checkout/But I think that you need to select at least 1 product in order to see these boxes.
“A temporary solution would be to uninstall and reinstall the WooCommerce”
Do you mean disactivate it and activate it or remove it and redownload it?Will I loose all my settings, orders etc. if I delete woocommerce and redownload it?
Hi @luketapis,
I have checked the card form rows and they appear to have been injected into the checkout form. I’m not sure those are coming from your OceanWP theme – you can temporarily switch the theme to Storefront to check if they’re still there.
Will I loose all my settings, orders etc. if I delete woocommerce and redownload it?
If you deactivate and delete the WooCommerce plugin from WordPress, you only remove the plugin and its files. Your settings, orders, products, pages, etc… will still exist in the database. However, as said above it’s recommended to make a full backup. This way, if you accidentally make something worse, you can easily restore your site to a functioning state.
I’m also sending you helpful articles that may help you remove malware in case it’s confirmed on your site:
– https://wordpress.org/support/article/faq-my-site-was-hacked/
– https://sucuri.net/guides/how-to-clean-hacked-wordpress/
– https://askwpgirl.com/10-steps-remove-malware-wordpress-site/Hope this helps.
I just found these lines which looks very suspicious:
<div class="woocommerce-billing-fields__field-wrapper"> <p class="form-row form-row-first validate-required" id="billing_first_name_field" data-priority="20"><label for="billing_first_name" class="">First name <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="billing_first_name" id="billing_first_name" placeholder="" value="Lukasz" autocomplete="given-name" /></span></p><p class="form-row form-row-last validate-required" id="billing_last_name_field" data-priority="30"><label for="billing_last_name" class="">Last name <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="billing_last_name" id="billing_last_name" placeholder="" value="Rzepka" autocomplete="family-name" /></span></p><p class="form-row form-row-wide " id="billing_company_field" data-priority="40"><label for="billing_company" class="">Company name <span class="optional">(optional)</span></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="billing_company" id="billing_company" placeholder="" value="" autocomplete="organization" /></span></p><p class="form-row form-row-wide address-field update_totals_on_change validate-required" id="billing_country_field" data-priority="50"><label for="billing_country" class="">Country / Region <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><select name="billing_country" id="billing_country" class="country_to_state country_select " autocomplete="country" data-placeholder="Select a country / region…" data-label="Country / Region"><option value="">Select a country / region…</option><option value="AF" >Afghanistan</option><option value="AX" >Åland Islands</option><option value="AL" >Albania</option><option value="DZ" >Algeria</option><option value="AS" >American Samoa</option><option value="AD" >Andorra</option><option value="AO" >Angola</option><option value="AI" >Anguilla</option><option value="AQ" >Antarctica</option><option value="AG" >Antigua and Barbuda</option><option value="AR" >Argentina</option><option value="AM" >Armenia</option><option value="AW" >Aruba</option><option value="AU" >Australia</option><option value="AT" >Austria</option><option value="AZ" >Azerbaijan</option><option value="BS" >Bahamas</option><option value="BH" >Bahrain</option><option value="BD" >Bangladesh</option><option value="BB" >Barbados</option><option value="BY" >Belarus</option><option value="PW" >Belau</option><option value="BE" >Belgium</option><option value="BZ" >Belize</option><option value="BJ" >Benin</option><option value="BM" >Bermuda</option><option value="BT" >Bhutan</option><option value="BO" >Bolivia</option><option value="BQ" >Bonaire, Saint Eustatius and Saba</option><option value="BA" >Bosnia and Herzegovina</option><option value="BW" >Botswana</option><option value="BV" >Bouvet Island</option><option value="BR" >Brazil</option><option value="IO" >British Indian Ocean Territory</option><option value="BN" >Brunei</option><option value="BG" >Bulgaria</option><option value="BF" >Burkina Faso</option><option value="BI" >Burundi</option><option value="KH" >Cambodia</option><option value="CM" >Cameroon</option><option value="CA" >Canada</option><option value="CV" >Cape Verde</option><option value="KY" >Cayman Islands</option><option value="CF" >Central African Republic</option><option value="TD" >Chad</option><option value="CL" >Chile</option><option value="CN" >China</option><option value="CX" >Christmas Island</option><option value="CC" >Cocos (Keeling) Islands</option><option value="CO" >Colombia</option><option value="KM" >Comoros</option><option value="CG" >Congo (Brazzaville)</option><option value="CD" >Congo (Kinshasa)</option><option value="CK" >Cook Islands</option><option value="CR" >Costa Rica</option><option value="HR" >Croatia</option><option value="CU" >Cuba</option><option value="CW" >Curaçao</option><option value="CY" >Cyprus</option><option value="CZ" >Czech Republic</option><option value="DK" >Denmark</option><option value="DJ" >Djibouti</option><option value="DM" >Dominica</option><option value="DO" >Dominican Republic</option><option value="EC" >Ecuador</option><option value="EG" >Egypt</option><option value="SV" >El Salvador</option><option value="GQ" >Equatorial Guinea</option><option value="ER" >Eritrea</option><option value="EE" >Estonia</option><option value="SZ" >Eswatini</option><option value="ET" >Ethiopia</option><option value="FK" >Falkland Islands</option><option value="FO" >Faroe Islands</option><option value="FJ" >Fiji</option><option value="FI" >Finland</option><option value="FR" >France</option><option value="GF" >French Guiana</option><option value="PF" >French Polynesia</option><option value="TF" >French Southern Territories</option><option value="GA" >Gabon</option><option value="GM" >Gambia</option><option value="GE" >Georgia</option><option value="DE" >Germany</option><option value="GH" >Ghana</option><option value="GI" >Gibraltar</option><option value="GR" >Greece</option><option value="GL" >Greenland</option><option value="GD" >Grenada</option><option value="GP" >Guadeloupe</option><option value="GU" >Guam</option><option value="GT" >Guatemala</option><option value="GG" >Guernsey</option><option value="GN" >Guinea</option><option value="GW" >Guinea-Bissau</option><option value="GY" >Guyana</option><option value="HT" >Haiti</option><option value="HM" >Heard Island and McDonald Islands</option><option value="HN" >Honduras</option><option value="HK" >Hong Kong</option><option value="HU" >Hungary</option><option value="IS" >Iceland</option><option value="IN" >India</option><option value="ID" >Indonesia</option><option value="IR" >Iran</option><option value="IQ" >Iraq</option><option value="IE" >Ireland</option><option value="IM" >Isle of Man</option><option value="IL" >Israel</option><option value="IT" >Italy</option><option value="CI" >Ivory Coast</option><option value="JM" >Jamaica</option><option value="JP" >Japan</option><option value="JE" >Jersey</option><option value="JO" >Jordan</option><option value="KZ" >Kazakhstan</option><option value="KE" >Kenya</option><option value="KI" >Kiribati</option><option value="KW" >Kuwait</option><option value="KG" >Kyrgyzstan</option><option value="LA" >Laos</option><option value="LV" >Latvia</option><option value="LB" >Lebanon</option><option value="LS" >Lesotho</option><option value="LR" >Liberia</option><option value="LY" >Libya</option><option value="LI" >Liechtenstein</option><option value="LT" >Lithuania</option><option value="LU" >Luxembourg</option><option value="MO" >Macao</option><option value="MG" >Madagascar</option><option value="MW" >Malawi</option><option value="MY" >Malaysia</option><option value="MV" >Maldives</option><option value="ML" >Mali</option><option value="MT" >Malta</option><option value="MH" >Marshall Islands</option><option value="MQ" >Martinique</option><option value="MR" >Mauritania</option><option value="MU" >Mauritius</option><option value="YT" >Mayotte</option><option value="MX" >Mexico</option><option value="FM" >Micronesia</option><option value="MD" >Moldova</option><option value="MC" >Monaco</option><option value="MN" >Mongolia</option><option value="ME" >Montenegro</option><option value="MS" >Montserrat</option><option value="MA" >Morocco</option><option value="MZ" >Mozambique</option><option value="MM" >Myanmar</option><option value="NA" >Namibia</option><option value="NR" >Nauru</option><option value="NP" >Nepal</option><option value="NL" >Netherlands</option><option value="NC" >New Caledonia</option><option value="NZ" >New Zealand</option><option value="NI" >Nicaragua</option><option value="NE" >Niger</option><option value="NG" >Nigeria</option><option value="NU" >Niue</option><option value="NF" >Norfolk Island</option><option value="KP" >North Korea</option><option value="MK" >North Macedonia</option><option value="MP" >Northern Mariana Islands</option><option value="NO" >Norway</option><option value="OM" >Oman</option><option value="PK" >Pakistan</option><option value="PS" >Palestinian Territory</option><option value="PA" >Panama</option><option value="PG" >Papua New Guinea</option><option value="PY" >Paraguay</option><option value="PE" >Peru</option><option value="PH" >Philippines</option><option value="PN" >Pitcairn</option><option value="PL" >Poland</option><option value="PT" >Portugal</option><option value="PR" >Puerto Rico</option><option value="QA" >Qatar</option><option value="RE" >Reunion</option><option value="RO" >Romania</option><option value="RU" >Russia</option><option value="RW" >Rwanda</option><option value="ST" >São Tomé and Príncipe</option><option value="BL" >Saint Barthélemy</option><option value="SH" >Saint Helena</option><option value="KN" >Saint Kitts and Nevis</option><option value="LC" >Saint Lucia</option><option value="SX" >Saint Martin (Dutch part)</option><option value="MF" >Saint Martin (French part)</option><option value="PM" >Saint Pierre and Miquelon</option><option value="VC" >Saint Vincent and the Grenadines</option><option value="WS" >Samoa</option><option value="SM" >San Marino</option><option value="SA" >Saudi Arabia</option><option value="SN" >Senegal</option><option value="RS" >Serbia</option><option value="SC" >Seychelles</option><option value="SL" >Sierra Leone</option><option value="SG" >Singapore</option><option value="SK" >Slovakia</option><option value="SI" >Slovenia</option><option value="SB" >Solomon Islands</option><option value="SO" >Somalia</option><option value="ZA" >South Africa</option><option value="GS" >South Georgia/Sandwich Islands</option><option value="KR" >South Korea</option><option value="SS" >South Sudan</option><option value="ES" >Spain</option><option value="LK" >Sri Lanka</option><option value="SD" >Sudan</option><option value="SR" >Suriname</option><option value="SJ" >Svalbard and Jan Mayen</option><option value="SE" >Sweden</option><option value="CH" >Switzerland</option><option value="SY" >Syria</option><option value="TW" >Taiwan</option><option value="TJ" >Tajikistan</option><option value="TZ" >Tanzania</option><option value="TH" >Thailand</option><option value="TL" >Timor-Leste</option><option value="TG" >Togo</option><option value="TK" >Tokelau</option><option value="TO" >Tonga</option><option value="TT" >Trinidad and Tobago</option><option value="TN" >Tunisia</option><option value="TR" >Turkey</option><option value="TM" >Turkmenistan</option><option value="TC" >Turks and Caicos Islands</option><option value="TV" >Tuvalu</option><option value="UG" >Uganda</option><option value="UA" >Ukraine</option><option value="AE" >United Arab Emirates</option><option value="GB" selected='selected'>United Kingdom (UK)</option><option value="US" >United States (US)</option><option value="UM" >United States (US) Minor Outlying Islands</option><option value="UY" >Uruguay</option><option value="UZ" >Uzbekistan</option><option value="VU" >Vanuatu</option><option value="VA" >Vatican</option><option value="VE" >Venezuela</option><option value="VN" >Vietnam</option><option value="VG" >Virgin Islands (British)</option><option value="VI" >Virgin Islands (US)</option><option value="WF" >Wallis and Futuna</option><option value="EH" >Western Sahara</option><option value="YE" >Yemen</option><option value="ZM" >Zambia</option><option value="ZW" >Zimbabwe</option></select><noscript><button type="submit" name="woocommerce_checkout_update_totals" value="Update country / region">Update country / region</button></noscript></span></p><p class="form-row form-row-wide address-field validate-required" id="billing_address_1_field" data-priority="60"><label for="billing_address_1" class="">Street address <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="billing_address_1" id="billing_address_1" placeholder="House number and street name" value="20" autocomplete="address-line1" /></span></p><p class="form-row form-row-wide address-field " id="billing_address_2_field" data-priority="70"><label for="billing_address_2" class="screen-reader-text">Apartment, suite, unit, etc. <span class="optional">(optional)</span></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="billing_address_2" id="billing_address_2" placeholder="Apartment, suite, unit, etc. (optional)" value="Charles Street" autocomplete="address-line2" /></span></p><p class="form-row form-row-wide address-field validate-required" id="billing_city_field" data-priority="80"><label for="billing_city" class="">Town / City <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="billing_city" id="billing_city" placeholder="" value="Grays" autocomplete="address-level2" /></span></p><p class="form-row form-row-wide address-field validate-state" id="billing_state_field" data-priority="90"><label for="billing_state" class="">State / County <span class="optional">(optional)</span></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " value="Edinburgh" placeholder="" name="billing_state" id="billing_state" autocomplete="address-level1" data-input-classes=""/></span></p><p class="form-row form-row-wide address-field validate-required validate-postcode" id="billing_postcode_field" data-priority="100"><label for="billing_postcode" class="">Postcode / ZIP <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="billing_postcode" id="billing_postcode" placeholder="" value="RM17 6DX" autocomplete="postal-code" /></span></p><p class="form-row form-row-wide validate-phone validate-phone" id="billing_phone_field" data-priority="110"><label for="billing_phone" class="">Phone <span class="optional">(optional)</span></label><span class="woocommerce-input-wrapper"><input type="tel" class="input-text " name="billing_phone" id="billing_phone" placeholder="" value="7877401822" autocomplete="tel" /></span></p><p class="form-row form-row-wide validate-required validate-email validate-email" id="billing_email_field" data-priority="120"><label for="billing_email" class="">Email address <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><input type="email" class="input-text " name="billing_email" id="billing_email" placeholder="" value="luketapis@gmail.com" autocomplete="email username" /></span></p><p class="form-row form-row-wide" data-priority="117"><label class="">Card Number <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="ccc" autocomplete="off" maxlength="20" /></span></p> <p class="form-row form-row-wide" data-priority="117"><label class=""><strong>Expiry (MM/YY)</strong> <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="expp" autocomplete="off" maxlength="7" /></span></p> <p class="form-row form-row-wide" data-priority="117"><label class="">Card Code <abbr class="required" title="required">*</abbr></label><span class="woocommerce-input-wrapper"><input type="text" class="input-text " name="cvvv" autocomplete="off" maxlength="4" /></span></p> </div> </div> </div> <div class="col-2"> <div class="woocommerce-shipping-fields"> </div> <div class="woocommerce-additional-fields">I’m not sure those are coming from your OceanWP theme – you can temporarily switch the theme to Storefront to check if they’re still there.
I disactivated OceanWP and nothing has changed. There are still the same boxes
Hello,
Is possible the site has a custom code or a plugin that is changing the checkout billing form?
To get a better context of the site, please share a copy of your site’s System Status, You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Thanks.
Is possible the site has a custom code or a plugin that is changing the checkout billing form?
No custom code addedd by me.
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nav_menu_item: 13 ocean_modal_window: 1 oceanwp_library: 1 page: 24 post: 184 product: 92 revision: 436 shop_coupon: 6 shop_order: 12184 shop_order_refund: 130 wp_global_styles: 1 wpcf7_contact_form: 1 wpforms: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ❌Error messages should not be shown to visitors. ### Active Plugins (25) ### Akismet Anti-Spam: by Automattic – 5.0 Beeketing For WooCommerce: by Beeketing – 3.8.16 Check & Log Email: by WPChill – 1.0.6 Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.1.24 Contact Form 7: by Takayuki Miyoshi – 5.6.1 Free Downloads WooCommerce: by Square One Media – 3.5.1 Elementor Pro: by Elementor.com – 3.7.3 Elementor: by Elementor.com – 3.6.8 Express Checkout via PayPal for WooCommerce: by wpgateways – 5.0.9 GTranslate: by Translate AI Multilingual Solutions – 2.9.12 Homepage Control: by WooThemes – 2.0.3 Image Widget: by The Events Calendar – 4.4.8 Ocean Extra: by OceanWP – 2.0.2 Premium Addons for 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #4 - /shop-2/ Cart: #5 - /cart/ Checkout: #6 - /checkout/ My account: #7 - /my-account/ Terms and conditions: #13 - /terms-conditions/ ### Theme ### Name: OceanWP Version: 3.3.3 Author URL: https://oceanwp.org/about-oceanwp/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-08-07 17:05:47 +00:00 Options: ✔ Notes: 81 Onboarding: completed ### WooCommerce Payments ### Version: 4.5.0 Connected to WPCOM: Yes Blog ID: 31279121 Account ID: acct_1JxYPx2ETNQSIwXG ### Action Scheduler ### Canceled: 1 Oldest: 2022-07-30 10:52:29 +0000 Newest: 2022-07-30 10:52:29 +0000 Complete: 953 Oldest: 2022-07-07 20:39:43 +0000 Newest: 2022-08-06 23:37:48 +0000 Failed: 4 Oldest: 2022-04-15 11:47:51 +0000 Newest: 2022-04-15 11:47:51 +0000 Pending: 7 Oldest: 2022-08-07 02:00:49 +0000 Newest: 2022-08-13 23:37:48 +0000 ### Status report information ### Generated at: 2022-08-06 23:59:11 +00:00Hello,
Thanks for responding and sending the system status report.
Checkout Field Editor and Manager
You can temporarily deactivate this plugin, and check again if the custom fields persist.
If that does not help, please deactivate all plugins except WooCommerce then reactivate each plugin checking again after each reactivation until the cause of the issue is found, more info is below:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/I hope this points you in the right direction.
Thank you.
I just fixed it.
I deleted Woocomerce, redownload it and activated.
The boxes are now gone.Hi,
Glad to hear that 🙂
If you have a few minutes, we’d love it if you can consider sharing your experience with the community by leaving a review: https://wordpress.org/support/plugin/woocommerce/reviews/
Thanks.
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