Title: Additional Content not saving
Last modified: July 13, 2020

---

# Additional Content not saving

 *  [allcore](https://wordpress.org/support/users/allcore/)
 * (@allcore)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/additional-content-not-saving/)
 * There is a section within the “Customizing Email Type and Text” area – – When
   I put my custom content in the Additional Content section, it does show up on
   the automatic page view of the email template – – and I do hit save before moving
   on to work on a new section. However, once I do go into a new section (like the
   footer for example), the content I added in the Additional Content section is
   no longer showing on the Email – – but if I go back into the “Customizing Email
   Type and Text” section the content I want to show is still there in the Additional
   Content box, it is just not showing up or saving to the Email template. (I hope
   this is making sense) Any ideas why or how to fix this? I need to add some important
   information to the email for customers, after the order information in the Email,
   and if I put it in the body text it displays before the order information.
 * Thank you for your time and help.
    Regards, Tiffany

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [hannah](https://wordpress.org/support/users/hannahritner/)
 * (@hannahritner)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/additional-content-not-saving/#post-13133423)
 * Hi Tiffany,
    Sorry for the delay! Are you clearing your cache after making these
   changes? Can you tell me what theme you’re using? Thanks!
 * Hannah
 *  Thread Starter [allcore](https://wordpress.org/support/users/allcore/)
 * (@allcore)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/additional-content-not-saving/#post-13136466)
 * Hi Hannah,
 * If I hit save, everything is still there. However, if I refresh the page or go
   to another tab my changes within the Addition Content area are gone. I don’t 
   get a chance to clear my cache as my content is already gone. I am using the 
   Divi theme.
 * I am hoping we can figure this out as my client really wants this to work 🙂
 * I do get an error when I inspect the page (I don’t know what it means – – but
   it I load the theme customizer I have no issues there making edits and saving
   those?):
    theme-customizer.js?ver=4.5.0:2 Uncaught ReferenceError: et_theme_builder_customizer_data
   is not defined at VM1441 theme-customizer.js:2 at Module.19 (VM1441 theme-customizer.
   js:2) at o (VM1441 theme-customizer.js:2) at VM1441 theme-customizer.js:2 at 
   VM1441 theme-customizer.js:2 (anonymous) @ theme-customizer.js?ver=4.5.0:2 19
   @ theme-customizer.js?ver=4.5.0:2 o @ theme-customizer.js?ver=4.5.0:2 (anonymous)
   @ theme-customizer.js?ver=4.5.0:2 (anonymous) @ theme-customizer.js?ver=4.5.0:
   2
 *  [hannah](https://wordpress.org/support/users/hannahritner/)
 * (@hannahritner)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/additional-content-not-saving/#post-13145122)
 * Try clearing your cache right after saving the settings. Does that make a difference?
 * Hannah

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Additional Content not saving’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kadence-woocommerce-email-designer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/)
 * [Active Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [hannah](https://wordpress.org/support/users/hannahritner/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/additional-content-not-saving/#post-13145122)
 * Status: not resolved