Title: Adding user gets blank page Last modified: August 31, 2016 --- # Adding user gets blank page * Resolved [crystalsinger](https://wordpress.org/support/users/crystalsinger/) * (@crystalsinger) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/) * I’m brand new to WordPress (and new to php) and I am trying to get this plugin working with Active Directory. When I go to Add Directory Authenticated User and attempt to add a user, upon submission of the information, I get a blank screen: the area where the form had been prior to my hitting the Add New User button changes to a blank gray screen. And nothing happens. The user has not been added. Nor can I log into WordPress using my Active Directory credentials. * I am running SofTerra’s LDAP browser to test my settings and have been able to browse my AD with that tool using the exact same settings that I am putting into wpDirAuth. * Any ideas what I am doing incorrectly? I will happily provide any further info that might help. Oh – I am running WordPress on a Windows 2012 R2 server using IIS 8.5, if that helps. My version of WordPress, MySQL and php are the most recent available versions. * [https://wordpress.org/plugins/wpdirauth/](https://wordpress.org/plugins/wpdirauth/) Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/adding-user-gets-blank-page/page/2/?output_format=md) [→](https://wordpress.org/support/topic/adding-user-gets-blank-page/page/2/?output_format=md) * Plugin Author [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * (@gilzow) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7231857) * I’m vacation right now but can help you further on Monday. A couple of things to check, are you using ldaps or TLS in the wpdirauth settings? If so, then it’s probably something with your ssl libraries. Also, try turning on WP_DEBUG and see what’s being recorded in the log file. If neither of those shed any light on the problem, I have a separate test file I can send which should help further isolate the problem. * Plugin Author [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * (@gilzow) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232021) * back from vacation. definitely sounds like you’re hitting an unrecoverable error. Did you try enabling WP_DEBUG and WP_DEBUG_LOG in your wp-config file? If so, what errors were recorded? * Alternatively, Here’s a script you can use to test that is independent of any wordpress interference: [http://pastebin.com/Ri07VXkN](http://pastebin.com/Ri07VXkN) * You’ll need to change lines 4-8 with the specifics for your organization. This will run through and do basically the same thing as wpDirAuth but without all of the wordpress stuff. * You might need to change lines 79-86 if your organization’s user names and passwords have different requirements. * Line 172 contains intentional bogus credentials to show what happens when the prebind credentials (lines 4 and 5) succeed but the person attempting to authenticate fails (or no one by that ssoid/samaccountname) exists. * Thread Starter [crystalsinger](https://wordpress.org/support/users/crystalsinger/) * (@crystalsinger) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232024) * Thank you. I will try what you’ve suggested and report back. * Thread Starter [crystalsinger](https://wordpress.org/support/users/crystalsinger/) * (@crystalsinger) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232027) * Once I enabled wp_debug and tried again: * When I have Require SSL Login? set to No and Enable SSL Connectivity? set to No SSL Connectivity, I get the following error (I substituted the word username where the real username was): —– Fatal error: Uncaught Error: Call to undefined function split() in C:\inetpub\wwwroot\wplive\wp-content\plugins\wpdirauth\wpDirAuth. php:1619 Stack trace: #0 C:\inetpub\wwwroot\wplive\wp-content\plugins\wpdirauth\ wpDirAuth.php(1837): wpDirAuth_add_new_user(‘username’, ‘administrator’, 0) # 1 C:\inetpub\wwwroot\wplive\wp-includes\plugin.php(525): wpDirAuth_add_user_panel(”)# 2 C:\inetpub\wwwroot\wplive\wp-admin\admin.php(236): do_action(‘users_page_wpDi…’)# 3 C:\inetpub\wwwroot\wplive\wp-admin\users.php(11): require_once(‘C:\\inetpub\\ wwwr…’) #4 {main} thrown in C:\inetpub\wwwroot\wplive\wp-content\plugins\wpdirauth\ wpDirAuth.php on line 1619 —– * I will work on getting the script you linked to working and see what I can find out from that. * Thank you for your help. * Plugin Author [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * (@gilzow) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232029) * well, crud. I thought I had replaced both instances where I was using `split()` but I now see that I missed one. Fixing that and pushing a new version momentarily. * Plugin Author [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * (@gilzow) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232030) * v1.7.12 is available now. Update the plugin and see if that fixes it. * Thread Starter [crystalsinger](https://wordpress.org/support/users/crystalsinger/) * (@crystalsinger) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232040) * I am still getting the same error. I also tried the script you provided but that is trying to start TLS, which apparently is not working on my server. Sorry to be such a pain, and thank you for being so responsive. * Plugin Author [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * (@gilzow) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232042) * You’re still getting the error `Fatal error: Uncaught Error: Call to undefined function split()` after updating to v1.7.12? If so, then your version of the plugin didnt update, as `split()` has been completely removed from the code. Or are you getting a different error message now in the debug.log file? * Thread Starter [crystalsinger](https://wordpress.org/support/users/crystalsinger/) * (@crystalsinger) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232043) * No, I am getting the identical error that you cited. I will remove the plugin and reinstall the latest version. * Plugin Author [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * (@gilzow) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232044) * hold on, something happened with SVN. give me just a second before you update. * Thread Starter [crystalsinger](https://wordpress.org/support/users/crystalsinger/) * (@crystalsinger) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232045) * I deleted the plugin and reinstalled it from scratch. And hooray! I was able to add a user! Now I will see if I can get it working with SSL. Thank you SO MUCH for all your help! * Plugin Author [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * (@gilzow) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232046) * Not a problem. Sorry for the problem with the update not sticking. * > Now I will see if I can get it working with SSL. * If you are referring to **Enable SSL Connectivity?** I’ll give you a head’s up that it can be challenging to get set up and troubleshoot. It’s all in how your server is set up. I can try and help give you some pointers and things to look for, but there won’t be a whole lot I can help with. * If you’re talking about **Require SSL Login?** that should be a piece of cake as long as you have ssl set up for the website already. * Once you get everything working and are happy with the plugin, I’d really appreciate it if you could rate it for me. 😀 * Thread Starter [crystalsinger](https://wordpress.org/support/users/crystalsinger/) * (@crystalsinger) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232055) * Sorry, I started the below message and then was called away before I sent it! * I am referring to Enable SSL Connectivity. * I do have it working with Require SSL Login. * I will definitely rate your plugin – especially if I can get that SSL Connectivity working! * Plugin Author [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * (@gilzow) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232058) * ok, definitely take advantage of the simplified code that I linked above (the pastebin link) to help you troubleshoot getting the ssl to work before you add in the wordpress overhead. The most common problems I’ve seen are either cert name mismatches and the TLS_REQCERT directive in ldap.conf (particularly where your server domain name is a round robin), *.pem file locations, and the ldap. conf file location on windows. * Plugin Author [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * (@gilzow) * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/#post-7232068) * I updated the ldap test script. Here’s the newest copy: [http://pastebin.com/Ri07VXkN](http://pastebin.com/Ri07VXkN) * Make sure to change lines 5 – 29 as applicable. Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/adding-user-gets-blank-page/page/2/?output_format=md) [→](https://wordpress.org/support/topic/adding-user-gets-blank-page/page/2/?output_format=md) The topic ‘Adding user gets blank page’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wpdirauth.svg) * [wpDirAuth](https://wordpress.org/plugins/wpdirauth/) * [Support Threads](https://wordpress.org/support/plugin/wpdirauth/) * [Active Topics](https://wordpress.org/support/plugin/wpdirauth/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpdirauth/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpdirauth/reviews/) * 19 replies * 2 participants * Last reply from: [Paul Gilzow](https://wordpress.org/support/users/gilzow/) * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/adding-user-gets-blank-page/page/2/#post-7232085) * Status: resolved