Support » Plugin: Product Feed PRO for WooCommerce » Adding tax on top of incl tax prices?

  • Resolved supervinnie

    (@supervinnie)


    For some reason the plugin has begun to add taxes on me prices which are already including tax…?

    For example:
    A product is setup in Woocommerce with a price of 20 euro. The sale price is 18 euro.
    PFP gives it a price of 24.20 euro and a sale price of 21.78.
    Which is not needed, because the prices are already including vat. So why in heavens name is PFP adding another 21% on top of the already taxed prices? It did not do this before.

    I’ve installed 3 other feed generators to check if they did it, and none does it. Every single feed generator simply takes the price from woocommerce without changing it. Except PFP.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor supportadtribes

    (@supportadtribes)

    Thanks for using our plugin and reaching out to us.

    Did you already try this field mapping?
    https://www.dropbox.com/s/nbltqm9f9whnk8w/price-mapping-exvat.png?dl=0

    Hope this helps.

    Thread Starter supervinnie

    (@supervinnie)

    Yeah I have. I have also tried the system price, prices incl vat, prices excl. vat, etc.

    Sometimes the regular is correct, but the sale price doesn’t show.
    OR the regular price doesn’t show (or is incorrect) but the sale price is correct.

    Edit: In fact… Sale Price hardly shows up. Most of those fields in the dropdown menu simply don’t work at all.

    • This reply was modified 7 months, 2 weeks ago by supervinnie.
    Plugin Contributor supportadtribes

    (@supportadtribes)

    Are you using any currency switcher, discount or tax/vat 3th party plugin perhaps….or any other plugin that does things to the prices?

    Thread Starter supervinnie

    (@supervinnie)

    Nope, I have used a plugin (in the past) the gave certain groups a fixed discount (group editor). But that never effected the PFP plugin or the feed.
    And I don’t use that plugin anymore.

    I’ve set this up to test it:
    https://imgur.com/a/9UPO8Qc

    This is the result:
    https://imgur.com/PDzL5o4
    the prices should be:
    Normal price: 10 euro
    Sale price: 9 euro

    Its obvious that not a single sale price seems to work properly.

    For the life of me, I can’t really understand why I would need all those weird choices, instead of simply the 2 prices that I have to enter in Woocommerce. Talking about overcomplicated….

    Plugin Contributor supportadtribes

    (@supportadtribes)

    Talking about overcomplicated….

    Because:

    • Users sometimes want prices including tax and sometimes with tax
    • Users configure WooCommerce as such that they enter prices including tax and want to have prices in the feed excluding tax (or the other way around)
    • Users have 3th party plugins installed that change the normal WooCommerce price output whereas they do not want that
    • Users need to have a . as decimal seperator for specific marketing channels
    • And so on….

    Please share with us the following so we can investigate a bit more into detail:

    • Screenshots of your feed configurations (all pages)
    • Screenshots of your WooCommerce “tax options” settings
    • Screenshots of plugins you have installed
    • Screenshot of a product edit page where it shows the regular and sale price inserted
    • Your product feed URL
    Thread Starter supervinnie

    (@supervinnie)

    Yeah, you’ve added heaps of different options. Too bad the most common ones don’t even work anymore. So yeah, overcomplicated.

    Where can I sent the info you ask for? I’m not gonna put all that “sensitive” information on a public forum.

    Plugin Contributor supportadtribes

    (@supportadtribes)

    I am not sure if we feel like helping you out as your tone of voice is not very respectful. Nobody is forcing you to use our plugin so feel free to use any of the other ones out there.

    This is where you can contact us:
    https://adtribes.io/contact-form/

    Thread Starter supervinnie

    (@supervinnie)

    So you don’t understand that is is frustrating that a plugin stops working all of a sudden only to discover there are about 20 different fields of prices, of which only 1 seems to work properly?
    And I’m not allowed to express my dissatisfaction based on a plugin that used to work well, and stopped working along the way and has tons of stuff added to it, while the basic and most common stuff breaks down?
    I don’t call you names, nor am I slating your plugin. I am stating that it is overcomplicated when you add a lot of extra fields, of which only a few actually seem to work.

    On the page you link to you say: “For the paid version of our plugin we offer support by email. When reaching out to us please mention your order number or license key so we can verify you are actually a user of the Elite version of our plugin. You can email to support@adtribes.io
    I’m not a pro user. So I assume that this e-mailadres is not suppossed to be used by me. (which is part of the reason why I reached out via wordpress itself).

    Plugin Contributor supportadtribes

    (@supportadtribes)

    We have close to 90.000 active plugin users, none of them is reporting something similar so changes are very big the issue at hand is caused by something that is specific for your set-up / plugins installed (hence our questions). The extra fields have a purpose and work fine for situations where users need those. Being frustrated, calling our plugin overcomplicated and claiming stuff is broken when it is not is not particularly helpful or winning our hearts on Valentines day.

    We redirected you to a page where you can contact us since you do not want to leave information here.

    Thread Starter supervinnie

    (@supervinnie)

    Fine, you made your point, I made mine.

    You asked for some details, which is fair enough. But you would understand that it is not common practise to throw all kinds of data off your webshop into a public thread. Everybody can see which plugin I have, my setup and there might be more important data within the screenshots.
    It’s not smart practise to just put all of that out in the open like that. But your only alternative is an e-mailaddress which I’m not allowed to use?

    So my only option, to get any kind of assistance, is to do the most dumb action I could do: put all kinds of sensitive data out in the open for everybody to see?

    Plugin Contributor supportadtribes

    (@supportadtribes)

    That differs per person, some people have no problems sharing their feed configuration, feed URL’s or set-up. Some do and rather share information via our support team/email directly. Both is fine to us and that is also why we redirected you to a place where you can contact us.

    I think we are done having this discussion here. It is not leading to anything. You know where to contact us to share your information.

    Plugin Contributor supportadtribes

    (@supportadtribes)

    Assuming the issue at hand has been resolved and/or our help is no longer required I am going to close this topic for now for housekeeping reasons. Do not hesitate to reach out to us when you need support again.

Viewing 12 replies - 1 through 12 (of 12 total)
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