Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » Adding reCAPTCHA disables the page

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  • Plugin Author klhall1987

    (@klhall1987)

    Hay Andy,

    Hey,

    I’m sorry to hear you’re having this issue. We would love to help you get this resolved, unfortunately I wasn’t able to replicate the issue on my local install.

    Would you mind to follow the steps out lined in this troubleshooting documentation(https://ninjaforms.com/docs/basic-troubleshooting/)?

    If you’re still having the same issue after following that troubleshooting doc, we are going to need to go through some troubleshooting steps that really aren’t possible over a public forum. If you would like for us to take a deeper look into the issue please submit a support request at https://ninjaforms.com/support/ where our team would be happy to help.

    Thanks,
    Kenny

    Hi Kenny, thanks for the reply. I haven’t ‘resolved’ the issue as yet as I only have a temporary fix, but I dug and dug deeper and found a relationship between the issue and TypeKit. After lots of testing by their support they issued me with a workaround whilst they looked at it again. I did, in fact, contact your support directly a while back, but their list of actions didn’t help (understandably, as it probably isn’t your bug).

Viewing 2 replies - 1 through 2 (of 2 total)
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