Title: Adding Priority Selection for Ticket Submission Form
Last modified: August 31, 2016

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# Adding Priority Selection for Ticket Submission Form

 *  [JRyven](https://wordpress.org/support/users/jryven/)
 * (@jryven)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-priority-selection-for-ticket-submission-form/)
 * Is there a way to add a dropdown selector for the ticket status that clients (
   ticket submitters) can use to make a status recommendation?
 * For instance – the client has 3 open tickets regarding small issues that they
   are experiencing. Those tickets have the status “open – normal” (we’ve created
   these custom status’ already). And THEN a huge horrible critical issue arises.
   We would like them to be able to submit a ticket and set the status ( in the 
   case of a huge horrible issue, they would select “open – urgent” ). This tool
   will help us know without back-and-forth discussion that their new issue takes
   priority over the other issues.
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-priority-selection-for-ticket-submission-form/#post-7441171)
 * Unfortunately, there is no option or function to do that. You will need to have
   is customized.
 * It should be fairly simple if you know PHP as this information is simply the 
   post status.
 * If you don’t code yourself, I suggest you look for a freelancer that could do
   it for you.

Viewing 1 replies (of 1 total)

The topic ‘Adding Priority Selection for Ticket Submission Form’ is closed to new
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 * 1 reply
 * 2 participants
 * Last reply from: [julien731](https://wordpress.org/support/users/julien731/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/adding-priority-selection-for-ticket-submission-form/#post-7441171)
 * Status: not a support question