Title: Adding payment information missing
Last modified: May 21, 2020

---

# Adding payment information missing

 *  Resolved [jerbnl](https://wordpress.org/support/users/jerbnl/)
 * (@jerbnl)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/adding-payment-information-missing/)
 * Hi Support,
 * We are missing the ‘Adding payment information’ in ad Facebook management.
    The
   advertising/pixel is not collecting any data… What is going wrong? [https://snipboard.io/ex9P2F.jpg](https://snipboard.io/ex9P2F.jpg)
 * Adding payment information is in Dutch = “toevoegen van betalingsgegevens”.
    
   We have set the date to maturity . With best regards,
 * Jerry
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadding-payment-information-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [SkyVerge](https://wordpress.org/support/users/skyverge/)
 * (@skyverge)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/adding-payment-information-missing/#post-12877581)
 * Hi [@jerbnl](https://wordpress.org/support/users/jerbnl/),
 * Thanks for reaching out. Happy to help you with this!
 * So that we can have a more detailed discussion within the context of your site
   specifically, can I get you to please open up a support request with us here?
   
   [https://skyverge.com/contact/](https://skyverge.com/contact/)
 * Make sure to mention me so I can grab it when it comes in!
 * Thanks!
 * Marcus
    SkyVerge
 *  Thread Starter [jerbnl](https://wordpress.org/support/users/jerbnl/)
 * (@jerbnl)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/adding-payment-information-missing/#post-12877600)
 * Hi Marcus,
 * SURE! Done:)
 *  [Team Conectar](https://wordpress.org/support/users/team-conectar/)
 * (@team-conectar)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/adding-payment-information-missing/#post-12879745)
 * We are having the same issue [@skyverge](https://wordpress.org/support/users/skyverge/)
 * Pixel is not collecting data on IC, ATC, Purchases?
 * It does not look like theirs an option for a premium paid plugin that will not
   have issues like this?
 * *we just submitted a support ticket
    -  This reply was modified 6 years, 3 months ago by [Team Conectar](https://wordpress.org/support/users/team-conectar/).
 *  [Team Conectar](https://wordpress.org/support/users/team-conectar/)
 * (@team-conectar)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/adding-payment-information-missing/#post-12879922)
 * [@skyverge](https://wordpress.org/support/users/skyverge/) I did not mention 
   you for the support ticket however, can you please assist me also? Thank you
 *  [SkyVerge](https://wordpress.org/support/users/skyverge/)
 * (@skyverge)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/adding-payment-information-missing/#post-12884224)
 * Hi [@team-conectar](https://wordpress.org/support/users/team-conectar/),
 * Thanks for reaching out here. Happy to take a look at this for you as well!
 * Would you please confirm that you have received a reply from one of us at SkyVerge
   from your support request?
 * If not, would you please go ahead and submit another here and mention “Marcus”
   so I can grab it? (Sorry to make you do this again if you haven’t heard back 
   yet!)
    [https://skyverge.com/contact/](https://skyverge.com/contact/)
 * Thanks!
 * Marcus
    SkyVerge

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Adding payment information missing’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [SkyVerge](https://wordpress.org/support/users/skyverge/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/adding-payment-information-missing/#post-12884224)
 * Status: resolved