Title: Adding new site-error message Last modified: August 22, 2016 --- # Adding new site-error message * Resolved [Rocky074](https://wordpress.org/support/users/rocky074/) * (@rocky074) * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/) * Hi, I have installed multisite and when I go to add a new site and then click on it’s dashboard I get this error message: _“Internal Server Error_ * The server encountered an internal error or misconfiguration and was unable to complete your request. * Please contact the server administrator, [webmaster@andybeckonlocation.andybeckimages.co.uk](https://wordpress.org/support/topic/adding-new-site-error-message/webmaster@andybeckonlocation.andybeckimages.co.uk?output_format=md) and inform them of the time the error occurred, and anything you might have done that may have caused the error. * More information about this error may be available in the server error log. * Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request” * Any ideas as to what I am doing wrong? A bit of a newbie so please keep it simple 🙂 Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [Rocky074](https://wordpress.org/support/users/rocky074/) * (@rocky074) * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745602) * I have had a good look around and found this 500 error on several other topics. One of the things that may be an issue is that my subdomains may not be pointing at a WP install. Not sure how to rectify this but continue to search for the answer. Feel free to jump in if you know 🙂 * Thread Starter [Rocky074](https://wordpress.org/support/users/rocky074/) * (@rocky074) * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745731) * In the meantime….just to keep you informed. I have had a look around on cpanel I could see that in my public_html folders that WP was not installed into any of my addon domains even thought multisite was installed in the main domain root. As I am working on my own here I thought I would have a go at doing a separate install of WP into my addon domain. This sort of worked, I now have a WP site for that addon domain but I cannot access it from my multisite network. Whether I have done the right thing or not I have no idea as I am clutching at straws but the original error problem I was getting isn’t there. I will now look around of how to resolve my current problem or start a new topic. * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745784) * andybeckonlocation.andybeckimages.co.uk works now …. * You don’t want to install WP in your add on domains. If the add ons are supposed to be part of the multisite, then they should point to /public_html/ and not / public_html/addon.com * Thread Starter [Rocky074](https://wordpress.org/support/users/rocky074/) * (@rocky074) * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745785) * Hi Ipstenu, Yes, the reason that the website now works is that I did as I said earlier and did a separate install into that subdomain. That may not have been the right thing to do but I was just giving things a go. Hopefully I can remove these WP installs from the subdomains or add on domains and just be left with the WP install in the public_html and get the required addon domains to point in the right direction. As in the other topic. * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745786) * Is the ORIGINAL error with the 500 solved? If so, can you please mark this resolved? A new posts per problem is great, but you have to remember to mark ’em fixed 🙂 * Thread Starter [Rocky074](https://wordpress.org/support/users/rocky074/) * (@rocky074) * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745787) * Hi Ipstenu, I have now resorted to removing the WP install from the sub domain. I have then tried to add the new site to my multisite network and then when I go to dashboard for this site I get this message: * Internal Server Error * The server encountered an internal error or misconfiguration and was unable to complete your request. * Please contact the server administrator, [webmaster@andybeckartist.andybeckimages.co.uk](https://wordpress.org/support/topic/adding-new-site-error-message/webmaster@andybeckartist.andybeckimages.co.uk?output_format=md) and inform them of the time the error occurred, and anything you might have done that may have caused the error. * More information about this error may be available in the server error log. * Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. * Thread Starter [Rocky074](https://wordpress.org/support/users/rocky074/) * (@rocky074) * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745788) * I think I have sorted it out thanks to you Ipstenu, As you suggested elsewhere, the addon domains were not pointing in the right direction, once amended I was able to add a new site and the 500 error has gone. Thank you. * Thread Starter [Rocky074](https://wordpress.org/support/users/rocky074/) * (@rocky074) * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745819) * Thanks for your help * Thread Starter [Rocky074](https://wordpress.org/support/users/rocky074/) * (@rocky074) * [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745820) * resolved Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Adding new site-error message’ is closed to new replies. ## Tags * [multisite](https://wordpress.org/support/topic-tag/multisite/) * [new-site](https://wordpress.org/support/topic-tag/new-site/) * In: [Networking WordPress](https://wordpress.org/support/forum/multisite/) * 9 replies * 2 participants * Last reply from: [Rocky074](https://wordpress.org/support/users/rocky074/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/adding-new-site-error-message/#post-5745820) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics