Support » Plugin: Social Media Share Buttons & Social Sharing Icons » Adding new custom icon

  • Resolved badb0y107



    I am trying to add a custom icon (free plugin) but after trying to add it nothing appear.

    I’ve tried it on another website and if it works for me.

    After trying to add the icon a red error message appears ‘thumb_error’ in the pop-up window.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor socialtech


    Thank you for reaching out!

    If you have issues uploading the icons (e.g. you receive a “Thumb error” message), then most likely you have set “allow_url_fopen” to “off”. Please turn it to “on”. If you don’t know how to do this please ask your server admin or hosting company.


    I have another website in the same hosting and same configuration and i am able to upload custom icons.

    Are you sure that the problem is comming from my hosting?

    thank you,

    I found the problem. Hope that can help some people.

    The plugin: iThemes Security, don’t allow to upload custom icons so just deactivated it; once done, you can activated iThemes Security again.


    Plugin Author socialdude


    Ok wonderful, thank you for identifying the issue and taking the time to share it with the world!

Viewing 4 replies - 1 through 4 (of 4 total)
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