adding more than 1 woocommerce site to the mobile app

  • Resolved jim

    (@jimcee)


    9 months ago

    hi there,

    i can’t see the option on the woo mobile app to add more than 1 separate woo website – pls help

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter jim

    (@jimcee)

    9 months ago

    i have them both connected to jetpack and updated update manager and checked all looks ok in stores in wordpress https://woocommerce.com/my-account/my-stores/

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    9 months ago

    Hi @jimcee,

    Welcome to the WooCommerce forum, and thanks for reaching out! I understand you’re trying to manage more than one WooCommerce site in the mobile app, and it’s not immediately clear how to switch or add sites — that can definitely be a bit confusing at first.

    Just to clarify, are you using an iOS or Android device? That will help us provide the most accurate steps.

    Assuming you’re already logged in and both sites are connected to Jetpack (which is great), here’s how you can switch or add another store:

    1. Open the WooCommerce mobile app and log in if you haven’t already.
    2. Tap on the menu icon at the bottom right.
    3. At the top of the menu, you’ll see your current site name. Tap the dropdown arrow next to the site name.
    4. You’ll then see an option to switch to or add another connected store.

    Here’s a visual reference to help: https://cln.sh/Ffv5g8M56pCypv4LMtwX

    Let me know how that goes, and I’ll be happy to assist further if anything’s unclear!

    Thread Starter jim

    (@jimcee)

    9 months ago

    thanks for the info – you understood my issue perfectly.

    however – 3/ At the top of the menu, you’ll see your current site name. Tap the dropdown arrow next to the site name.
    > there is no drop down.. see image – https://share.icloud.com/photos/017K66rTgmb6Um5Ybpli95mjg

    Pls advise ..

    thanks again.

    Jonayed (woo-hc)

    (@jonayedhosen)

    9 months ago

    Hi @jimcee ,

    Thanks so much for sharing the screenshot and confirming those details — that really helps paint a clearer picture of what’s going on.

    From what I can see, it looks like the dropdown arrow next to your site name is missing in the WooCommerce mobile app menu, which explains why you’re not able to switch between stores or add a new one.

    Let’s try a few things that might help bring that dropdown back:

    • Make sure you’re using the latest version of the WooCommerce app from the App Store or Google Play. Updates often fix display issues like this.
    • Try logging out of the app, then signing back in. This can refresh your store list and sometimes makes the dropdown reappear.
    • If the issue sticks around, a quick device restart or reinstalling the app can help clear out any display glitches.
    • The store-switching feature depends on your WordPress.com account having admin permissions on each store. If you’re logged into an account without the right permissions, the app might not show all stores.

    However, when you tap on the site name, does anything appear?

    Let me know how things go!

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    8 months, 3 weeks ago

    Since we haven’t received any updates from you, I’ll mark this as resolved for now. If you need further assistance, you’re welcome to start a new thread.

    If you have a few minutes, we’d love if you could leave us a review: https://wordpress.org/support/plugin/woocommerce/reviews/

Viewing 5 replies - 1 through 5 (of 5 total)

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