Title: Adding Media produces errors Last modified: August 20, 2016 --- # Adding Media produces errors * Resolved [4x4Geocachers](https://wordpress.org/support/users/4x4geocachers/) * (@4x4geocachers) * [13 years, 2 months ago](https://wordpress.org/support/topic/adding-media-produces-errors/) * When I attempt to upload a picture using Dashboard > Media > Add New, I get errors. * Using the browser uploader I get: * > Internal Server Error > The server encountered an internal error or misconfiguration and was unable > to complete your request. > Please contact the server administrator, [webmaster@4x4geocachers.com.au](https://wordpress.org/support/topic/adding-media-produces-errors/webmaster@4x4geocachers.com.au?output_format=md) > and inform them of the time the error occurred, and anything you might have > done that may have caused the error. > More information about this error may be available in the server error log. > Additionally, a 404 Not Found error was encountered while trying to use an > ErrorDocument to handle the request. * Using the Multi File uploader I see * > HTTP Error * In either case, the file does get uploaded. * Any assistance to fix this will be gratefully received. Viewing 6 replies - 1 through 6 (of 6 total) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 2 months ago](https://wordpress.org/support/topic/adding-media-produces-errors/#post-3540470) * Try checking your site’s error logs for a more specific error message. Your host should be able to help you in accessing your site’s error logs. * Thread Starter [4x4Geocachers](https://wordpress.org/support/users/4x4geocachers/) * (@4x4geocachers) * [13 years, 2 months ago](https://wordpress.org/support/topic/adding-media-produces-errors/#post-3540471) * I can look at the error log via cPanel, I have no idea what they mean, or how to fix the errors they contain. * Here’s a log extract: * > [Fri Mar 08 04:21:59 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml > [Fri Mar 08 04:21:59 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:21:58 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/500.shtml, referer: [http://4x4geocachers.com.au/wp-admin/media-new.php](http://4x4geocachers.com.au/wp-admin/media-new.php)[ > Fri Mar 08 04:21:36 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml [Fri Mar 08 04:21:36 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:21:30 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml [Fri Mar 08 04:21:30 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:21:20 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml [Fri Mar 08 04:21:20 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:20:47 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml [Fri Mar 08 04:20:47 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:20:45 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml [Fri Mar 08 04:20:45 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:20:40 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml [Fri Mar 08 04:20:40 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:20:23 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml [Fri Mar 08 04:20:23 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:20:16 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml [Fri Mar 08 04:20:16 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:16:16 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/404.shtml [Fri Mar 08 04:16:16 2013] [error] [client > 203.51.170.142] File does not exist: /home/xgeocach/public_html/favicon.ico[ > Fri Mar 08 04:16:15 2013] [error] [client 203.51.170.142] File does not exist:/ > home/xgeocach/public_html/500.shtml, referer: [http://4x4geocachers.com.au/wp-admin/media-new.php](http://4x4geocachers.com.au/wp-admin/media-new.php) * There appears to be missing files. In a standard installation of WP shouldn’t they be there (already included in the install)? * I’m confused. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 2 months ago](https://wordpress.org/support/topic/adding-media-produces-errors/#post-3540483) * Those missing files have nothing to do with WordPress and certainly wouldn’t be creating this issue. This kind of problem is commonly caused by the server’s mod-security configuration., Have a word with your hosts about this. * Thread Starter [4x4Geocachers](https://wordpress.org/support/users/4x4geocachers/) * (@4x4geocachers) * [13 years, 2 months ago](https://wordpress.org/support/topic/adding-media-produces-errors/#post-3540535) * mod-security configuration?? * Please be more specific about what I should be talking to my host about. * Step by step instructions on diagnosing the problem would be really helpful. * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [13 years, 2 months ago](https://wordpress.org/support/topic/adding-media-produces-errors/#post-3540536) * Just send your hosts a link to this thread. * Thread Starter [4x4Geocachers](https://wordpress.org/support/users/4x4geocachers/) * (@4x4geocachers) * [13 years, 2 months ago](https://wordpress.org/support/topic/adding-media-produces-errors/#post-3540552) * After struggling with this issue, both here and with my web host, I finally realised that there were lots of posts on the WordPress forums about HTTP issues and problems uploading media with the current version of WP. * My final solution was really simple – I downgraded back to version 3.4.2 (from 3.5.1) and everything works again. * Looking forward to seeing Media Upload problems being fixed in the next release of WP. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Adding Media produces errors’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 6 replies * 3 participants * Last reply from: [4x4Geocachers](https://wordpress.org/support/users/4x4geocachers/) * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/adding-media-produces-errors/#post-3540552) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics