Support » Plugin: WooCommerce » Adding A Login Directly On Review Tab

  • Resolved Stef

    (@serafinnyc)


    The current Review method or user experience for WooCommerce is really bad. I have several complaints that they can’t find where to login or write a review.

    I’ve gone ahead and moved the notice:
    “Only customers who have purchased this product may leave a review. Please log into your account to do so.”

    To the very top of the reviews. I’m not sure if by default WC places it at the bottom but imagine someone on a mobile device having to scroll thru 500 reviews just to get to the bottom. That’s not user friendly one bit.

    Second issue is if an Admin chooses to have only those users who are verified buyers able to write reviews then they user has to login, which then brings them to the “my account” page and then they have to go all the way back to the product page. It’s not good.

    Does anyone have any advice as to how to go about making this a better user experience other then moving the Notice to the Top and Adding a WP Login form just below it if the user is not logged in and a verified buyer? Would love to know.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Thanks for the feedback around WooCommerce product reviews!

    I did some testing on my end. When WooCommerce > Settings > Products > Enable Reviews setting Reviews can only be left by "verified owners is enabled, here’s what I see when I’m not logged in and would like to leave a review:

    Log in to leave review
    Link to image: https://cld.wthms.co/PY8HsE

    It could be that you’re using a plugin that offers the login screen directly on the review, which is great as it saves a step with logging in. If you’d like to rearrange that, I recommend contacting the developers of that plugin.

    Second issue is if an Admin chooses to have only those users who are verified buyers able to write reviews then they user has to login, which then brings them to the “my account” page and then they have to go all the way back to the product page.

    That’s definitely frustrating for the customer! If it’s already a custom login block from another plugin, I suspect that they can add a return URL for after the customer has logged in. That’s something the developer of that plugin would be better suited to help you with.

    I hope that clears things up for you!

    Stef

    (@serafinnyc)

    Hi Hannah,

    No, no plugin. It’s a WC thing. The way the settings are in the backend are sorta of opposite day. I’ve written code to make it work the way I want. The biggest issue from my view and customers alike is that the form and any notification is down at the bottom. That’s not good UX. Especially when we are so mobile nowadays. I moved the notice and the form to the top so it’s always on the top and reviews are below. So far that helps.

    However, sending users to the myaccount page to login is not idea. I also wrote a snippet to have it so users can login right there, not have to go thru 4 steps to write a review.

    It’s important to say that users will not write a review when you make them go thru hoops and fire etc.

    I hope that WC looks at making this portion a bit easier for users and shop owners alike.

    Thank you.

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there @serafinnyc – thanks for clarifying!

    If you’re comfortable making the changes, why not add this as a PR to the WooCommerce Github repository?

    Otherwise, why not add it as a suggestion/enhancement request?

    These forums are great for support, but Github is the place to be to actually make changes. 🙂
    https://github.com/woocommerce/woocommerce

    Stef

    (@serafinnyc)

    Hi Hannah,

    I already did a month ago. I am a contributor to WC. I’ve been away on medical leave and just got back. Been out of the loop for two months.

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Thanks for letting me know that you’ve already added it to Github. It’s great when you can cross-link that kind of thing so that we can all access the enhancement.

    Stef

    (@serafinnyc)

    You’re welcome! That’s the beauty of our community. Makes it fun!

Viewing 6 replies - 1 through 6 (of 6 total)
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