Assign different agent for different department ticket

Hello:

It sounds like you would need our smart agent add-on – you can find more information about that here: https://getawesomesupport.com/addons/smart-agent-assignment/

Agents will only see tickets they are assigned to (unless they are set up to see all tickets).

If you have multiple agents in a department and would like them to see all tickets in their department (including the ones assigned to other agents in that department) you will need to pick up the POWERPACK add-on as well. This add-on allows you to get up agent security profiles that can cut across departments and more (https://getawesomesupport.com/addons/productivity/)

I hope this helps.