Hi,
thanks for your post, and sorry for the trouble.
That does indeed sound strange. To find out more (like if this was actually TablePress’ fault), we would need the exact error messages. Can you ask your hosting support to maybe look for any hints in the server error log files? Alternatively, can you set WP_DEBUG to true in the site’s wp-config.php file (see https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug )?
That problem where you can not remove the Shortcode from the page is definitely not coming from TablePress — even more so if TablePress was actually deactivated…
Regards,
Tobias
Thanks, the hosting is Godaddy and not the best! They disabled all my plugins yesterday without asking me, in order to figure out which one caused the issue. Then I had to re-enable the plugins. I had only called them to find out if it was their server issue, but one of their support guys decided right away that the 500 error was a plugin or theme issue. When I call them about any kind of errors, they pressure me to pay for professionals who can remove malware and bad files from my folders!
Regarding your second option of setting WP_DEBUG to True, will it show me the error from yesterday even if I have not re-enabled TablePress again?
When I googled yesterday, it said that if you only disable a plugin, it can still leave things out there (such as the shortcode). I want to remove your plugin to see if that will remove the shortcode. However, I created one very time consuming table with TablePress and would like to extract its data without re-activating the plugin. Is there any way to do this?
Hi,
oh, that does indeed not sound too nice of them. Sorry to hear that you are having such trouble with their support.
No, that change to WP_DEBUG will only show errors that happen in the future, but will not reveal errors from the past (these are only in the log files).
Deactivating (and uninstalling) TablePress will leave all Shortcodes that you added to posts or pages untouched. They will just not be evaluated (“replaced with a table”) anymore, but just remain there as normal text.
Extracting the table data without re-activating TablePress is possible, but you would need to directly interact with the database, which is not trivial.
Instead, I recommend to re-activate TablePress: If something goes wrong again, you could then log into your site via an FTP program (you might have used that to upload/install WordPress on your Godaddy account already). Some hosts also offer “Web-FTP” through some user account or configuration panel (“cPanel”). There, once logged in via FTP, you would just need to navigate to the /wp-content/plugins/ folder and rename the “tablepress” folder to something like “tablepress-deactivated”. Such a name change of a plugin folder will also deactivate that plugin, and it’s something that users can easily do by themselves, without requiring support from the web host.
Regards,
Tobias
Thanks, that will work and you can close this thread.
I keep deleting the shortcode that I added to the post, but after I resave, it always adds the code back despite the plugin being de-activated. Very strange.
Edit: Reactivated the plugin, then downloaded the CSV of the one table I created, then deleted the plugin. Then deleted the shortcode in the post and it is finally gone without coming back. Could have just been a conflict with my caching plugin or something else. In any case, your plugin tables look great, but I only need 3-4 tables and will stick with basic html tables.
Hi,
yes, that’s strange. If you would like me to take a closer look at the TablePress problem, feel free to get in touch (my email is on https://tablepress.org/impressum/ ).
Best wishes,
Tobias
