Support » Plugin: Pixel Caffeine » Add to Cart Woocommerce Not Passed to Event Manager

  • Hi, I have an issue with Add to Cart. It does fire on the website but it does not pass the data to Facebook when I check it on chrome it shows that it fired the add to cart event but it does not show in event manager on facebook. Last time it shows 5 days ago.
    Any idea what could be the solution?
    Thank You

Viewing 2 replies - 1 through 2 (of 2 total)
  • agrolsy

    (@agrolsy)

    I’m having the same problem. Add to cart and Initiate Checkout are fired on the webpage according to the Pixel Helper, but I can’t see them in the Facebook event manager.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    please, make sure you are checking in business manager for the pixel you selected on Pixel Caffeine settings. Also, please take a look at this page: https://www.facebook.com/business/help/218844828315224

    It should help you to troubleshoot the reason of your issue, I hope you can find a solution from that page.

Viewing 2 replies - 1 through 2 (of 2 total)
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