Support » Plugin: WooCommerce » add to cart wihout ask

  • Resolved anniest

    (@anniest)


    hello
    i cannot undestand what happen : since some days product add to cart wihout do or ask or check anything
    i change nothing, i practice Woo since severals years, never before i have that sort of error

    
    ### WordPress Environment ###
    
    Home URL: https://www.artisanathai.com
    Site URL: https://www.artisanathai.com
    WC Version: 3.4.3
    Log Directory Writable: ✔
    WP Version: 4.9.7
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: fr_FR
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.10 - Nous recommandons d'utiliser le protocole PHP version 7.2 ou supérieure pour optimiser les performances et la sécurité. Comment mettre à jour votre version de PHP ?
    PHP Post Max Size: 1 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.38.0
    OpenSSL/1.0.2l
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.19-log
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.4.3
    WC Database Prefix: juin13_
    MaxMind GeoIP Database: ✔
    Taille totale de la base de données: 53.56MB
    Taille de la base de données: 45.81MB
    Taille de l’index: 7.75MB
    juin13_woocommerce_sessions: Données : 1.03MB + Index: 0.03MB
    juin13_woocommerce_api_keys: Données : 0.00MB + Index: 0.00MB
    juin13_woocommerce_attribute_taxonomies: Données : 0.00MB + Index: 0.01MB
    juin13_woocommerce_downloadable_product_permissions: Données : 0.00MB + Index: 0.00MB
    juin13_woocommerce_order_items: Données : 0.13MB + Index: 0.06MB
    juin13_woocommerce_order_itemmeta: Données : 0.67MB + Index: 0.50MB
    juin13_woocommerce_tax_rates: Données : 0.00MB + Index: 0.00MB
    juin13_woocommerce_tax_rate_locations: Données : 0.00MB + Index: 0.00MB
    juin13_woocommerce_shipping_zones: Données : 0.00MB + Index: 0.00MB
    juin13_woocommerce_shipping_zone_locations: Données : 0.00MB + Index: 0.00MB
    juin13_woocommerce_shipping_zone_methods: Données : 0.00MB + Index: 0.00MB
    juin13_woocommerce_payment_tokens: Données : 0.00MB + Index: 0.00MB
    juin13_woocommerce_payment_tokenmeta: Données : 0.00MB + Index: 0.01MB
    juin13_woocommerce_log: Données : 0.02MB + Index: 0.02MB
    juin13_commentmeta: Données : 0.07MB + Index: 0.06MB
    juin13_comments: Données : 0.66MB + Index: 0.26MB
    juin13_links: Données : 0.00MB + Index: 0.00MB
    juin13_newsletter: Données : 0.25MB + Index: 0.08MB
    juin13_newsletter_emails: Données : 0.23MB + Index: 0.00MB
    juin13_newsletter_sent: Données : 0.14MB + Index: 0.13MB
    juin13_newsletter_stats: Données : 0.08MB + Index: 0.03MB
    juin13_newsletter_user_logs: Données : 0.06MB + Index: 0.00MB
    juin13_options: Données : 1.29MB + Index: 0.19MB
    juin13_postmeta: Données : 29.85MB + Index: 3.42MB
    juin13_posts: Données : 3.70MB + Index: 0.47MB
    juin13_redirection_404: Données : 0.02MB + Index: 0.06MB
    juin13_redirection_groups: Données : 0.02MB + Index: 0.03MB
    juin13_redirection_items: Données : 0.09MB + Index: 0.11MB
    juin13_redirection_logs: Données : 0.02MB + Index: 0.08MB
    juin13_slim_events: Données : 0.38MB + Index: 0.20MB
    juin13_slim_events_archive: Données : 0.02MB + Index: 0.02MB
    juin13_slim_stats: Données : 5.52MB + Index: 0.91MB
    juin13_slim_stats_archive: Données : 0.02MB + Index: 0.02MB
    juin13_termmeta: Données : 0.11MB + Index: 0.13MB
    juin13_terms: Données : 0.02MB + Index: 0.04MB
    juin13_term_relationships: Données : 0.18MB + Index: 0.33MB
    juin13_term_taxonomy: Données : 0.05MB + Index: 0.03MB
    juin13_usermeta: Données : 0.59MB + Index: 0.36MB
    juin13_users: Données : 0.03MB + Index: 0.03MB
    juin13_wc_download_log: Données : 0.02MB + Index: 0.03MB
    juin13_wc_webhooks: Données : 0.02MB + Index: 0.02MB
    juin13_yoast_seo_links: Données : 0.27MB + Index: 0.08MB
    juin13_yoast_seo_meta: Données : 0.25MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    advanced_ads: 4
    attachment: 3066
    cuar_log_event: 1
    custom_css: 3
    es_template: 4
    feedback: 146
    jetpack-testimonial: 1
    mailpoet_page: 1
    mc4wp-form: 1
    nav_menu_item: 65
    oembed_cache: 29
    page: 18
    post: 167
    postman_sent_mail: 7
    product: 888
    product_variation: 144
    safecss: 1
    shop_order: 541
    shop_order_refund: 9
    sidebar: 2
    simple_link: 5
    spnl_log: 1
    sp_template: 3
    wafs: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    404 To Homepage: par LittleBizzy – 1.0.10
    Akismet Anti-Spam: par Automattic – 4.0.8
    Cookie Notice: par dFactory – 1.2.44
    Easy Custom Auto Excerpt: par tonjoo – 2.4.10
    Jetpack par WordPress.com: par Automattic – 6.3.2
    Newsletter: par Stefano Lissa & The Newsletter Team – 5.6.3
    Post SMTP: par Jason Hendriks
    Yehuda Hassine – 1.8.9
    
    Really Simple SSL: par Rogier Lankhorst
    Mark Wolters – 3.0.3
    
    Redirection: par John Godley – 3.4
    Storefront Footer Bar: par WooThemes – 1.0.3
    WooCommerce No Shipping Message: par dangoodman – 1.3.1 – Non testé avec la version active de WooCommerce
    WooCommerce Weight Based Shipping: par weightbasedshipping.com – 5.2.1
    WooCommerce Stripe Gateway: par WooCommerce – 4.1.8
    WooCommerce: par Automattic – 3.4.3
    WooSidebars: par WooCommerce – 1.4.5
    Yoast SEO: par L’équipe Yoast – 7.8
    WP Fastest Cache Premium: par Emre Vona – 1.4.9
    WP Fastest Cache: par Emre Vona – 0.8.8.2
    WP SlimStat - IP2Location Integration: par WP Slimstat – 2.1.1
    Slimstat Analytics - IPInfoDB Integration: par Slimstat Analytics – 1.5
    Slimstat Analytics - MaxMind Integration: par Slimstat Analytics – 2.5.1
    Slimstat Analytics: par Jason Crouse – 4.7.8.3
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Base boutique: #31417 - /
    Panier: #31418 - /panier/
    Validation de la commande: #31419 - /commande/
    Mon compte: #31420 - /mon-compte/
    Conditions générales de vente et d’utilisation: #42 - /conditions-generales-de-vente/
    
    ### Theme ###
    
    Name: Homestore
    Version: 2.0.25
    Author URL: https://woocommerce.com
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 2.3.3
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: homestore/woocommerce/single-product/title.php
    
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support RK

    (@riaanknoetze)

    Hi there,

    If I understand correctly, you’re saying that nothing happens when clicking on the “Add to cart” button – correct?

    If so, would you mind elaborating a bit more on whether we should be using a specific product or page? The reason I’m asking is that everything seems to be working just fine for me:


    Link to image: http://cld.wthms.co/2lDpz8

    Thanks!

    anniest

    (@anniest)

    hi,
    tkanks you and sorry for my english but is : contrario, inverse (how can i say ?)

    the products are added to the basket while I turn the pages, nothing else, I do not want a product in my basket without my will!

    i remove 2 plugins: woocommerce customizer and storefont sticky add to cart, this seems to get better,

    thanks, yet some experience and if ok i close this exchange.

    anniest

    (@anniest)

    hello, yet me because not resolve, i try to explain to you :

    i was on the page/10 i was turning page after page since the first,

    and on page/10/ one product come in basket : this product was in the page previous page/9/ “bracelet anis turquoise jaune”

    https://www.artisanathai.com/bracelet-anis-dans-le-panier.png
    https://www.artisanathai.com/page-10-1-dans-panier.png

    • This reply was modified 8 months ago by  anniest.
    Plugin Support Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy!

    Have you been able to reproduce the error consistently? Has it happened more than once?

    Your System Status looks pretty good, and I tried to replicate the error by cycling through the pages here but couldn’t: https://www.artisanathai.com/ (I went through to page 16)

    My guess is that this may either be an issue with caching on your site (disable the caching options you have and run some tests to see if you can reproduce the error), or if someone else has your Admin login details, they could’ve added something to the cart without your knowledge if you were on at the same time (if no one else has your login details, then that didn’t’ happen and no need to worry about that option).

    thank you for coming back,

    in fact the problem continues.

    I believe I have identified the cause: the theme “homestore” is a child theme storefront that allows to see the previous and next products of the one we look at, but these qualities do not exist in my homestore theme while he has seem to exist in the theme on the WC website https://woocommerce.com/products/homestore/
    so that from time to time the theme includes “put in the basket” by clicking and turning the pages or going from one product to another.

    too late to ask for help: the 30 days have passed!

    • This reply was modified 7 months, 3 weeks ago by  anniest.
    • This reply was modified 7 months, 3 weeks ago by  anniest.
    • This reply was modified 7 months, 3 weeks ago by  anniest.
    Plugin Support Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy!

    Thanks for that info!

    If you’ve purchased the Homestore theme here: https://woocommerce.com/products/homestore/ can you please open up a ticket through your WooCommerce.com account here for help: https://www.woocommerce.com/my-account/tickets/ ?

    We’d be happy to take a closer look. If you could also include a screencast (video) showing the problem in action, that would be great! Thanks!

    hi,
    ok, thanks

    I followed your advice : open ticket

    maybe i can close this one ?

    the developers will look into the problem, solution soon!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘add to cart wihout ask’ is closed to new replies.