Support » Plugin: ProductX – Gutenberg WooCommerce Blocks » Add to Cart Stopped Working

  • Resolved hotchd

    (@hotchd)


    Hi,

    I’m using ProductX – Gutenberg WooCommerce Blocks on my homepage.
    The “Add to Cart” button has stopped working, and I don’t know why.
    I’ve tried disabling any new plugins to the site, and nothing has worked.

    Add to Cart with other WooCommerce Blocks(from other developers) works fine,
    as does the Add to Cart button on regular Woocommerce product pages.

    I’m using WordPress 5.64.
    Website: https://levinsky-market.co.il

    Any ideas?

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WPXPO

    (@wpxpo)

    Hi @hotchd,

    This is not productx plugin issue. It’s not working because your theme/plugin creates a JavaScript error on this site. See the screenshot https://prnt.sc/13mqvzm. That’s why Productx’s JS file not working perfectly. Just deactivate your website theme/plugin one by one and check this issue. I hope you will find the reason why it is not working.

    Note: I already checked the Productx plugin in my local environment, It works perfectly

    Thread Starter hotchd

    (@hotchd)

    Hi,

    First, thanks so much for your reply.

    I turned off plugins one by one except for WooCommerce and ProductX. I tried changing the Theme. I also tried turning off all Javascript snippets and related plugins.

    Still not working.

    Any ideas? I could update WooCommerce — I’m currently on version 4.8.0 —
    but would prefer not to as there are lots of plugins that could also be affected.

    Thread Starter hotchd

    (@hotchd)

    New wrinkle:

    Product Grid #2 and Product Grid #3 work. The add to cart button on those grids work fine as you can see at the bottom of the page here:
    https://levinsky-market.co.il/

    Really stumped.

    Plugin Author WPXPO

    (@wpxpo)

    Hi, Just now I have check Product Grid 1 blocks. It works fine. See the screenshot https://imgur.com/NyDJtyY.

    Note: I need to check your issue. Could you please give us your testing demo site access privately?

    Thread Starter hotchd

    (@hotchd)

    Product Grid #1 Add to Cart button still not working.

    Thread Starter hotchd

    (@hotchd)

    By which method can I send you private login info?

    Plugin Author WPXPO

    (@wpxpo)

    Hi @hotchd,

    Please install the latest version 2.0.5. We have fixed the add-to-cart click issue.
    If you are satisfied with our support then give us a five-star review in the WordPress directory. As a new plugin developer, it helps us a lot.

    Have a nice day.

Viewing 7 replies - 1 through 7 (of 7 total)
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