Add to cart not working for users who are not logged in

  • Resolved mandledesign

    (@mandledesign)


    9 years ago

    When a visitor tries to add an item to their cart, they are taken to a ‘Your cart is empty page’.

    Thanks in advance for helping solve this issue.
    –Dave

    System Info:
    ### Begin System Info ###

    Multi-site: No

    SITE_URL: http://livinglandsandwaters.org
    HOME_URL: http://livinglandsandwaters.org

    Jigoshop Version: 1.16.1
    WordPress Version: 3.9.2

    Platform: Apple
    Browser Name: Chrome
    Browser Version: 41.0.2272.118
    User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
    c OS X 10_10_2) AppleWebKit/537.
    36 (KHTML, like Gecko) Chrome/41
    .0.2272.118 Safari/537.36

    PHP Version: 5.4.37
    MySQL Version: 5.5.41
    Web Server Info: Apache

    eAccelerator: Disabled
    APC: Disabled
    OpCache: Disabled

    PHP Memory Limit: 256M
    PHP Post Max Size: 8MB
    PHP Upload Max File Size: 128MB
    PHP Max Input Time: 60
    PHP Max Input Vars: 1000
    WordPress Memory Limit: 64MB

    Short Open Tag: Enabled
    Allow URL fopen: Enabled
    cURL support: Enabled

    WP_DEBUG: Disabled
    WP Table Prefix: Length: 8 Status: Acceptable

    Show On Front: page
    Page On Front: 4
    Page For Posts: 0

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /var/lib/php/session
    Use Cookies: On
    Use Only Cookies: On

    DISPLAY ERRORS: N/A
    FSOCKOPEN: Supported

    ACTIVE PLUGINS:

    Advanced Custom Fields: 4.3.8
    Advanced iFrame: 6.3.3
    Akismet: 3.1.1
    All-in-One Event Calendar by Time.ly: 2.1.4
    Contact Form 7: 3.7.2
    Contact Form DB: 2.6.3
    Jigoshop: 1.16.1
    Jigoshop USPS Shipping: 1.3.1
    Regenerate Thumbnails: 2.2.4
    WordPress SEO: 1.7.1
    WP-FileManager: 1.4.0
    WP-Mail-SMTP: 0.9.4

    CURRENT THEME:

    Theme Name:

    ### End System Info ###

    https://wordpress.org/plugins/jigoshop/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author MWSGD

    (@mwsgd)

    9 years ago

    Have you attempted this with Jigoshop as your only active plugin to confirm that there are no conflicts? Next, try a default theme.

    Have you had a Caching plugin installed previously? If so, you may have forgotten to clear it and disable it prior to uninstalling?

    Thread Starter mandledesign

    (@mandledesign)

    9 years ago

    Are any of the active plugins listed known to cause issues?

    I know very little about WP. A few questions:

    • Will deactivating a plugin cause issues? Will the data created by those plugins be lost?
    • If I change the theme to a default theme, will there be issues?
    Thread Starter mandledesign

    (@mandledesign)

    9 years ago

    I discovered that the sessions directory was not writeable by the web server. Once this was fixed, the ‘add to cart’ functionality worked great.

    Plugin Author Jigoshop Support – Paul

    (@paulpreston)

    9 years ago

    mandledesign,

    Thanks for letting us know.

    Paul

    Midnightweb

    (@midnightweb)

    8 years, 10 months ago

    Hi,

    I’ve the same problem. Where is the sessions directory ? I don’t see it on y web server.

    Thank you

    Plugin Author MWSGD

    (@mwsgd)

    8 years, 9 months ago

    @midnightweb – This setting should be made within your ‘php.ini’ file. Unfortunately, mos webhosts (depending upon package) don’t give you access to this. Please ask your webhost to make your PHP Sessions directory writable.

Viewing 6 replies - 1 through 6 (of 6 total)
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