Support » Plugin: AudioIgniter Music Player » Add to cart not working all the time

  • jimimacwebdesign

    (@jimimacwebdesign)


    I’m finding that if I click to “buy now” on a track sometimes it doesnt add to cart.

    It happens mostly if an item has been added and then removed from the cart (you cant seem to re add it) but also happens sometimes even if the track was not added and removed (ie on first visit to page).

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fotis

    (@markwaregr)

    Hi there,
    add to cart is a link, while everything else is handled by WooCommerce and WordPress. I strongly suggest checking your caching plugin, since it seems it causes issues with your mini cart.
    Let me know if you need additional help with this.

    Thread Starter jimimacwebdesign

    (@jimimacwebdesign)

    hi thanks for your quick reply, I’ve now set the caching t exclude the right WC pages but it’s still weird about updating the cart.

    Also the WC messages are there when you go to the cart page but they dont appear on the page where you click the add to cart buttons.

    I’m actually interested in the paid version if i can get this issue sorted

    Plugin Support Fotis

    (@markwaregr)

    Hi there @jimimacwebdesign
    They only functionality AudioIgniter has is to allow you to add a URL to your product. You only have this ?add-to-cart=97
    while trying this https://drumaudio.co.uk/samples/?add-to-cart=97 with no AudioIgniter will have the same exactly behaviour.

    So I suggest first checking for a plugin conflict https://www.cssigniter.com/kb/checking-for-plugin-conflicts/ and make sure your hosting provider does not have caching layers that might cause this isssue in your cart.

    Plugin Author Anastis Sourgoutsidis

    (@anastis)

    Hi @jimimacwebdesign,

    First completely disable any caching plugins you may have, so that we can confirm the issue is caused by caching.

    If you do confirm it is caused by caching, then make sure to check/configure any related options so that pages/URLs with “GET parameters” or “query strings” are never cached.
    The exact naming of the option varies between caching plugins, so you might want to reach out to the support team of the caching plugin you use.

    As @markwaregr mentioned, this issue has nothing to do with AudioIgniter as it will still happen even if you completely remove AudioIgniter.

Viewing 4 replies - 1 through 4 (of 4 total)
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