Support » Plugin: Web To Print Shop : uDraw » Add to Cart issue

  • Hello,

    I have Installed uDraw in my WordPress Site, i have Added templete and linked it with product, now when i open product and after design i add to cart it stuck on loading and not add products to cart.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author w2pshop

    (@w2pshop)

    Hello,
    This could be related to the post_max_size limit. Could you please let us know what that is currently set to?

    We typically recommend setting this to a minimum of 100MB.

    Thanks!

    Hello,

    It is 32M right now

    I have increased the Limit but still it Stuck on loading of Add to Cart

    Plugin Author w2pshop

    (@w2pshop)

    Hello,
    It definitely looks like a server setting that needs to be adjusted.
    Could you share with us the WooCommerce status report?

    /wp-admin/admin.php?page=wc-status&tab=status

    Alternatively, you can email us directly at support[at]racadtech.com if that would be easier for you.

    Thanks!

    Here is the Report

    ### WordPress Environment ###

    Home URL: http://evolutionstech.com/PrintHub
    Site URL: http://evolutionstech.com/PrintHub
    WC Version: 3.2.3
    Log Directory Writable: ✔
    WP Version: 4.8.3
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.32
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: ✔
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    suhosin.post.max_array_index_length: ❌ 64 – A minimum of 256 is required.
    suhosin.post.max_totalname_length: ❌ 256 – A minimum of 65535 is required.
    suhosin.post.max_vars: ❌ 1000 – A minimum of 1024 is required.
    suhosin.request.max_array_index_length: ❌ 64 – A minimum of 256 is required.
    suhosin.request.max_totalname_length: ❌ 256 – A minimum of 65535 is required.
    suhosin.request.max_vars: ❌ 1000 – A minimum of 1024 is required.

    ### Database ###

    WC Database Version: 3.2.3
    WC Database Prefix: wprw_
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist – Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to “Downloads” and download the “Binary / gzip” file next to “GeoLite Country”. Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    Total Database Size: 2.75MB
    Database Data Size: 2.37MB
    Database Index Size: 0.38MB
    wprw_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wprw_commentmeta: Data: 0.00MB + Index: 0.01MB
    wprw_comments: Data: 0.00MB + Index: 0.01MB
    wprw_links: Data: 0.00MB + Index: 0.00MB
    wprw_options: Data: 1.04MB + Index: 0.04MB
    wprw_postmeta: Data: 0.36MB + Index: 0.21MB
    wprw_posts: Data: 0.96MB + Index: 0.04MB
    wprw_termmeta: Data: 0.00MB + Index: 0.01MB
    wprw_terms: Data: 0.00MB + Index: 0.01MB
    wprw_term_relationships: Data: 0.01MB + Index: 0.02MB
    wprw_term_taxonomy: Data: 0.00MB + Index: 0.01MB
    wprw_udraw_clipart: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_clipart_category: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_customer_designs: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_price_matrix: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_price_matrix_in_categories: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_templates: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_templates_category: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_temporary_designdata: Data: 0.00MB + Index: 0.00MB
    wprw_usermeta: Data: 0.00MB + Index: 0.01MB
    wprw_users: Data: 0.00MB + Index: 0.01MB

    ### Post Type Counts ###

    attachment: 136
    nav_menu_item: 42
    page: 25
    post: 11
    product: 27
    product_variation: 4
    revision: 18
    slide: 5
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (9) ###

    Contact Form 7: by Takayuki Miyoshi – 4.9.1
    Fusion Builder: by ThemeFusion – 1.0.6
    Fusion Core: by ThemeFusion – 3.0.6
    Jetpack by WordPress.com: by Automattic – 5.4
    Web To Print Shop : uDraw: by Racad Tech
    Inc. – 2.7.6

    WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.0.4 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 3.2.3 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.8.2 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.2.3

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #16552 – /shop-full-width/
    Cart: #16564 – /cart-2/
    Checkout: #16586 – /checkout-2/
    My account: #16576 – /my-account-2/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Avada
    Version: 5.0.6
    Author URL: http://themeforest.net/user/ThemeFusion
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.1.0
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.2.0
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0
    Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 2.5.0 is out of date. The core version is 3.0.0
    Avada/woocommerce/single-product/product-image.php version 2.6.3 is out of date. The core version is 3.1.0
    Avada/woocommerce/single-product/product-thumbnails.php version 2.6.3 is out of date. The core version is 3.1.0
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php version 2.0.0 is out of date. The core version is 3.0.0
    Avada/woocommerce/single-product/tabs/description.php

    Outdated Templates: ❌Learn how to update

    ### Braintree (PayPal) ###

    Environment:
    Tokenization Enabled: –
    Debug Mode: Off

    Plugin Author w2pshop

    (@w2pshop)

    Hello,
    Thanks for sharing that with us.
    Looks like you are ( or hosting company ) is running a PHP security extension called Suhosin which is limiting the amount of data the website can post.

    Would it be possible for you ( or hosting company ) to adjust to the recommended settings below?

    suhosin.post.max_array_index_length: ❌ 64 – A minimum of 256 is required.
    suhosin.post.max_totalname_length: ❌ 256 – A minimum of 65535 is required.
    suhosin.post.max_vars: ❌ 1000 – A minimum of 1024 is required.
    suhosin.request.max_array_index_length: ❌ 64 – A minimum of 256 is required.
    suhosin.request.max_totalname_length: ❌ 256 – A minimum of 65535 is required.
    suhosin.request.max_vars: ❌ 1000 – A minimum of 1024 is required.

    Hello,

    Thanks for Letting me know, let me ask this to Hosting Company.

    Here is the Updated Status of Woo-Commerce they have Updated the Values

    `
    ### WordPress Environment ###

    Home URL: http://evolutionstech.com/PrintHub
    Site URL: http://evolutionstech.com/PrintHub
    WC Version: 3.2.3
    Log Directory Writable: ✔
    WP Version: 4.8.3
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.32
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: ✔
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.2.3
    WC Database Prefix: wprw_
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist – Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to “Downloads” and download the “Binary / gzip” file next to “GeoLite Country”. Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    Total Database Size: 2.75MB
    Database Data Size: 2.37MB
    Database Index Size: 0.38MB
    wprw_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wprw_commentmeta: Data: 0.00MB + Index: 0.01MB
    wprw_comments: Data: 0.00MB + Index: 0.01MB
    wprw_links: Data: 0.00MB + Index: 0.00MB
    wprw_options: Data: 1.04MB + Index: 0.04MB
    wprw_postmeta: Data: 0.36MB + Index: 0.21MB
    wprw_posts: Data: 0.96MB + Index: 0.04MB
    wprw_termmeta: Data: 0.00MB + Index: 0.01MB
    wprw_terms: Data: 0.00MB + Index: 0.01MB
    wprw_term_relationships: Data: 0.01MB + Index: 0.02MB
    wprw_term_taxonomy: Data: 0.00MB + Index: 0.01MB
    wprw_udraw_clipart: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_clipart_category: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_customer_designs: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_price_matrix: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_price_matrix_in_categories: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_templates: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_templates_category: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_temporary_designdata: Data: 0.00MB + Index: 0.00MB
    wprw_usermeta: Data: 0.00MB + Index: 0.01MB
    wprw_users: Data: 0.00MB + Index: 0.01MB

    ### Post Type Counts ###

    attachment: 136
    nav_menu_item: 42
    page: 25
    post: 11
    product: 27
    product_variation: 4
    revision: 18
    slide: 5
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (9) ###

    Contact Form 7: by Takayuki Miyoshi – 4.9.1
    Fusion Builder: by ThemeFusion – 1.0.6
    Fusion Core: by ThemeFusion – 3.0.6
    Jetpack by WordPress.com: by Automattic – 5.4
    Web To Print Shop : uDraw: by Racad Tech
    Inc. – 2.7.6

    WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.0.4 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 3.2.3 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.8.2 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.2.3

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #16552 – /shop-full-width/
    Cart: #16564 – /cart-2/
    Checkout: #16586 – /checkout-2/
    My account: #16576 – /my-account-2/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Avada
    Version: 5.0.6
    Author URL: http://themeforest.net/user/ThemeFusion
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.1.0
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.2.0
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0
    Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 2.5.0 is out of date. The core version is 3.0.0
    Avada/woocommerce/single-product/product-image.php version 2.6.3 is out of date. The core version is 3.1.0
    Avada/woocommerce/single-product/product-thumbnails.php version 2.6.3 is out of date. The core version is 3.1.0
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php version 2.0.0 is out of date. The core version is 3.0.0
    Avada/woocommerce/single-product/tabs/description.php

    Outdated Templates: ❌Learn how to update

    ### Braintree (PayPal) ###

    Environment:
    Tokenization Enabled: –
    Debug Mode: Off

    Here is the Updated Status of Woo-Commerce they have Updated the Values

    `
    ### WordPress Environment ###

    Home URL: http://evolutionstech.com/PrintHub
    Site URL: http://evolutionstech.com/PrintHub
    WC Version: 3.2.3
    Log Directory Writable: ✔
    WP Version: 4.8.3
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.32
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: ✔
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.2.3
    WC Database Prefix: wprw_
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist – Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to “Downloads” and download the “Binary / gzip” file next to “GeoLite Country”. Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    Total Database Size: 2.75MB
    Database Data Size: 2.37MB
    Database Index Size: 0.38MB
    wprw_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wprw_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wprw_commentmeta: Data: 0.00MB + Index: 0.01MB
    wprw_comments: Data: 0.00MB + Index: 0.01MB
    wprw_links: Data: 0.00MB + Index: 0.00MB
    wprw_options: Data: 1.04MB + Index: 0.04MB
    wprw_postmeta: Data: 0.36MB + Index: 0.21MB
    wprw_posts: Data: 0.96MB + Index: 0.04MB
    wprw_termmeta: Data: 0.00MB + Index: 0.01MB
    wprw_terms: Data: 0.00MB + Index: 0.01MB
    wprw_term_relationships: Data: 0.01MB + Index: 0.02MB
    wprw_term_taxonomy: Data: 0.00MB + Index: 0.01MB
    wprw_udraw_clipart: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_clipart_category: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_customer_designs: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_price_matrix: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_price_matrix_in_categories: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_templates: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_templates_category: Data: 0.00MB + Index: 0.00MB
    wprw_udraw_temporary_designdata: Data: 0.00MB + Index: 0.00MB
    wprw_usermeta: Data: 0.00MB + Index: 0.01MB
    wprw_users: Data: 0.00MB + Index: 0.01MB

    ### Post Type Counts ###

    attachment: 136
    nav_menu_item: 42
    page: 25
    post: 11
    product: 27
    product_variation: 4
    revision: 18
    slide: 5
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (9) ###

    Contact Form 7: by Takayuki Miyoshi – 4.9.1
    Fusion Builder: by ThemeFusion – 1.0.6
    Fusion Core: by ThemeFusion – 3.0.6
    Jetpack by WordPress.com: by Automattic – 5.4
    Web To Print Shop : uDraw: by Racad Tech
    Inc. – 2.7.6

    WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.0.4 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 3.2.3 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.8.2 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.2.3

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #16552 – /shop-full-width/
    Cart: #16564 – /cart-2/
    Checkout: #16586 – /checkout-2/
    My account: #16576 – /my-account-2/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Avada
    Version: 5.0.6
    Author URL: http://themeforest.net/user/ThemeFusion
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.1.0
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
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    ### Braintree (PayPal) ###

    Environment:
    Tokenization Enabled: –
    Debug Mode: Off

    Plugin Author w2pshop

    (@w2pshop)

    Hello,
    Just tested and still seeing that same issue when adding to cart, which is very strange.

    Would it be possible to increase the PHP time limit just to rule that option out?

    max_execution_time = 300

    in your php.ini.

    Thanks!

    Hello,
    I have installed the Plug-in on my WordPress and when I try to purchase something online I get this message when I try to place my order: 403 Forbidden as per below.
    Can you help. Thanks

    • This reply was modified 2 years, 9 months ago by matheu.
    Plugin Author w2pshop

    (@w2pshop)

    Hi Matheu,
    Receiving a 403 Forbidden could be caused by many reasons.
    Could you happen to share with us part of your error log, so we can see what the issue might be?

    Thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Add to Cart issue’ is closed to new replies.