Support » Plugin: Woocommerce Upsell Popup » Add to cart is not working

  • Resolved kenji25


    today I installed your free version of plugin to check how it works. Everything is fine except redirecting to cart when user click “YES” – then it is coming back to product page. When he click “NO” then he is redirecting correctly. It doesn’t matter what option I choose on product page. Clicking “NO” always works properly, problem is with “Yes” button.

    Please have a look on this product:

    What is wrong?

    Thank you

    The page I need help with: [log in to see the link]

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  • I tested the product in your link above and it seems to be working properly for me though?

    So if I add “Szatkownica do warzyw Hebel V3 z wkładką blokującą” to cart, a popup appears, promoting another product “Miska do Szatkownicy do warzyw Hebla V3”.

    Now, since your upsell product “Miska do Szatkownicy do warzyw Hebla V3” is a variable product, your user will be redirected to the upsell product’s product page for user to choose the variation (color).

    From our plugin description:

    • For complementary product that the product type is SIMPLE: If the user clicks yes, the complementary product will also be added to cart.
    • For complementary product that the product type is VARIABLE: If the user clicks yes, you can choose whether to redirect your user to the complementary product’s product page, OR to let your user choose a variant on the popup and add that variant to cart without navigating away from popup.

    If you don’t want them to get redirected to the product page of the upsell product, please use popup template with the name of “Variable Upsell” when you configure your popup.

    Let me know how it goes.

    Thread Starter kenji25


    My bad, it works fine when I added variants. Thank you!

    I have one more question. It is possible to change variants dropdown list to swatches?

    We don’t have that kind of feature unfortunately, but if you are comfortable with editing codes, you could hack the default popup template and change the dropdown list to swatches. It’s not really advisable though, because your changes will be gone each time you update the plugin.

    But anyway, glad to hear it’s working!

Viewing 3 replies - 1 through 3 (of 3 total)
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