• Resolved certusmercatus

    (@certusmercatus)


    Dear team

    Kindly note the add to cart button on mobile is not working as per the attached video. only the popup greyed out is displaying. i tried to upload a video screen recording but couldnt able to make it. please try it from your side on mobile screens android and IOS and see the bug.

    Can you please help us?

    Thank you for your support!

    System report attached:


    WordPress Environment<br><br>WordPress address (URL): https://www.owletcare.ro<br>Site address (URL): httpss://www.owletcare.ro<br>WC Version: 10.1.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.9.3<br>Log Directory Writable: ✔<br>WP Version: 6.8.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: ro_RO<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>Server Architecture: Linux 6.8.0-79-generic x86_64<br>PHP Version: 8.4.12<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 5000<br>cURL Version: 7.88.1<br>OpenSSL/3.0.17<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.14-MariaDB-0+deb12u2-log<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 10.1.2<br>WC Database Prefix: wp_<br>Total Database Size: 74.74MB<br>Database Data Size: 54.58MB<br>Database Index Size: 20.16MB<br>wp_woocommerce_sessions: Data: 0.15MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_order_itemmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM<br>wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_actions: Data: 25.70MB + Index: 7.60MB + Engine MyISAM<br>wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_actionscheduler_logs: Data: 17.88MB + Index: 11.67MB + Engine MyISAM<br>wp_admin_columns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_cmplz_cookiebanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine MyISAM<br>wp_cmplz_dnsmpd: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_cmplz_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_cmplz_statistics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_comments: Data: 0.05MB + Index: 0.03MB + Engine MyISAM<br>wp_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_e_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_e_notes_users_relations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_e_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_e_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_e_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_ads_recommendations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_attribute_mapping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_budget_recommendations: Data: 0.10MB + Index: 0.12MB + Engine MyISAM<br>wp_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_merchant_price_benchmarks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_options: Data: 4.72MB + Index: 0.14MB + Engine MyISAM<br>wp_packetery_carrier: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_packetery_customs_declaration: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_packetery_customs_declaration_item: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_packetery_log: Data: 0.06MB + Index: 0.01MB + Engine MyISAM<br>wp_packetery_order: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_postmeta: Data: 4.90MB + Index: 0.15MB + Engine MyISAM<br>wp_posts: Data: 0.65MB + Index: 0.06MB + Engine MyISAM<br>wp_pp_activity_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_pys_options: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_tm_taskmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_tm_tasks: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_usermeta: Data: 0.04MB + Index: 0.02MB + Engine MyISAM<br>wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_orders: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp_wc_orders_meta: Data: 0.07MB + Index: 0.08MB + Engine MyISAM<br>wp_wc_order_addresses: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_order_operational_data: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wf_payments_log: Data: 0.02MB + Index: 0.00MB + Engine MyISAM<br>wp_wpo_404_detector: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_indexable: Data: 0.05MB + Index: 0.02MB + Engine MyISAM<br>wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM Post Type Counts<br><br>adt_product_feed: 1<br>attachment: 333<br>awl-labels: 1<br>custom_css: 1<br>customize_changeset: 26<br>elementor_library: 27<br>elementor_snippet: 2<br>nav_menu_item: 16<br>page: 18<br>post: 17<br>product: 24<br>revision: 15<br>shop_coupon: 1<br>shop_order_placehold: 27<br>wp_font_face: 36<br>wp_font_family: 12<br>wp_global_styles: 2<br>wp_navigation: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (24)<br><br>Advanced Woo Labels: by ILLID – 2.26<br>Complianz Privacy Suite (GDPR/CCPA) premium: by Really Simple Plugins – 7.5.4.1<br>WebToffee eCommerce Marketing Automation – Email marketing, Popups, Email customizer: by WebToffee – 2.0.9<br>Elementor Pro: by Elementor.com – 3.32.0<br>Elementor: by Elementor.com – 3.32.0<br>File Manager Advanced: by wpexpertsio – 5.4.2<br>Fluid Checkout for WooCommerce - Lite: by Fluid Checkout – 4.1.1<br>Loco Translate: by Tim Whitlock – 2.8.0<br>Notibar - WordPress Notification Bar: by Ninja Team – 2.1.8<br>Packeta: by Zásilkovna s.r.o. – 2.1.0<br>PixelYourSite: by PixelYourSite – 11.1.1<br>SVG Support: by – 2.5.14<br>UpdraftPlus - Backup/Restore: by TeamUpdraft<br>DavidAnderson – 1.25.7<br><br>Use Any Font: by Dnesscarkey – 6.3.13<br>WooCommerce Smart COD: by woosmartcod.com – 1.8.3<br>CTX Feed: by WebAppick – 6.5.80<br>Comgate WooCommerce plugin: by WisdomFactory<br>s.r.o. – 1.1.29<br><br>Discount Rules PRO 2.0: by Flycart – 2.6.11<br>Discount Rules for WooCommerce: by Flycart – 2.6.11<br>Product Feed PRO for WooCommerce: by AdTribes.io – 13.4.6<br>Woo Abra: by Václav Greif – 1.0<br>WooCommerce: by Automattic – 10.1.2<br>Yoast SEO: by Team Yoast – 25.9<br>WP-Optimize - Clean, Compress, Cache: by TeamUpdraft<br>DavidAnderson – 4.2.4 Inactive Plugins (3)<br><br>Converter for Media: by matt plugins – 6.2.4<br>Duplicate Page: by mndpsingh287 – 4.5.5<br>WP STAGING WordPress Backup Plugin - Backup Duplicator & Migration: by WP-STAGING<br>WPStagingBackup – 4.3.1 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: RON (lei)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br>Enabled Features: analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>remote_logging<br>email_improvements<br>blueprint<br>point_of_sale<br>custom_order_tables Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 575 KB WC Pages<br><br>Shop base: #14 - /magazin/<br>Cart: ❌ Page does not contain the &#091;woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: #16 - /finalizare-comanda/ - Contains the woocommerce/checkout block<br>My account: #17 - /muj-ucet/ - Contains the &#091;woocommerce_my_account] shortcode<br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Astra Child<br>Version: 1.0.0<br>Author URL: https://example.com/<br>Child Theme: ✔<br>Parent Theme Name: Astra<br>Parent Theme Version: 4.11.11<br>Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>experimental-iapi-mini-cart<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>experimental-wc-rest-api<br><br>Daily Cron: ✔ Next scheduled: 2025-09-16 11:24:44 +03:00<br>Options: ✔<br>Notes: 84<br>Onboarding: skipped Action Scheduler<br><br>Complete: 97,683<br>Oldest: 2025-08-15 16:28:09 +0300<br>Newest: 2025-09-15 16:22:50 +0300<br><br>Failed: 8<br>Oldest: 2025-05-20 15:33:45 +0300<br>Newest: 2025-09-15 15:54:52 +0300<br><br>Pending: 24<br>Oldest: 2025-09-15 17:04:09 +0300<br>Newest: 2025-09-25 11:32:23 +0300 Status report information<br><br>Generated at: 2025-09-15 16:26:36 +03:00<br>

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    Hi @certusmercatus,

    I hope you’re having a wonderful day! I tested on my iPhone 16 Pro and was able to reproduce it as well. Here’s a screen recording for reference: https://streamable.com/iksd4r. The “Add to Cart” button triggers the popup, but it just greys out without completing the action. It also redirected me to an empty cart page.

    Given that it’s happening across both iOS and Android, it might be a JavaScript conflict or a modal-related issue tied to the theme or one of the active plugins. I checked your systems report and you might want to try temporarily disabling plugins like Fluid Checkout or Advanced Woo Labels to see if that resolves the behavior. If it doesn’t, disable all other plugins except WooCommerce and test, then re-enable them one by one. Do the same for your theme. See: https://woocommerce.com/document/how-to-test-for-conflicts/.

    Also, double-check if the cart page is correctly configured. It looks like the [woocommerce_cart] shortcode might be missing based on your system report.

    I hope that helps. Let us know if you need anything else.

    Thread Starter certusmercatus

    (@certusmercatus)

    Thank you very much for the advice. We have disabled the plugins, added the shortcodes, but the problem persists, not only on iPhones, but also on Mac, it simply does not work on iOS. Deactivating any of the plugins did not help. Do you have any other ideas about what to do with it, please?

    Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @certusmercatus,

    Thank you for getting back and for the clarification. I’ve come across a few similar cases recently, and the issue seems to be connected to themes like Blocksy or Astra Child.

    To troubleshoot further, please create a staging copy of your live site (if testing directly on the live site isn’t possible). On the staging site, switch the theme to Storefront and disable all plugins except WooCommerce. Once that’s done, please share the link to the staging site. If you’re testing on your live site instead, let us know so we can run additional checks on our end.

    I’ve checked this link: http://owletcare.ro/ and I can see you still have Astra active.

    Thread Starter certusmercatus

    (@certusmercatus)

    Hello,

    thank you for your advice, everything is working now, even though the Astra template is still active. It wasn’t the fault.

    Plugin Support Sai (woo-hc)

    (@saivutukuru)

    Hi @certusmercatus,

    That’s fantastic news. I’m really glad to hear everything is working again now. Thank you for following the troubleshooting steps and for keeping us updated along the way.

    If you have a moment, we’d really appreciate it if you could leave a quick review of our support here. Your feedback helps us know what’s working well and where we can improve.

    Thanks again for working with us, and don’t hesitate to open a new topic any time you need help in the future!

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.