ADD TO CART BUTTON ON IPHONE NOT WORKING
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Dear team
Kindly note the add to cart button on mobile is not working as per the attached video. only the popup greyed out is displaying. i tried to upload a video screen recording but couldnt able to make it. please try it from your side on mobile screens android and IOS and see the bug.
Can you please help us?
Thank you for your support!
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product-data-views<br>experimental-blocks<br>experimental-iapi-mini-cart<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>experimental-wc-rest-api<br><br>Daily Cron: ✔ Next scheduled: 2025-09-16 11:24:44 +03:00<br>Options: ✔<br>Notes: 84<br>Onboarding: skipped Action Scheduler<br><br>Complete: 97,683<br>Oldest: 2025-08-15 16:28:09 +0300<br>Newest: 2025-09-15 16:22:50 +0300<br><br>Failed: 8<br>Oldest: 2025-05-20 15:33:45 +0300<br>Newest: 2025-09-15 15:54:52 +0300<br><br>Pending: 24<br>Oldest: 2025-09-15 17:04:09 +0300<br>Newest: 2025-09-25 11:32:23 +0300 Status report information<br><br>Generated at: 2025-09-15 16:26:36 +03:00<br>The page I need help with: [log in to see the link]
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