Support » Plugin: WooCommerce » “Add to Cart” Button not working on IE

  • Resolved steher

    (@steher)



    Hi everybody,

    I am using:
    Woocommerce Version 3.3.5
    Wordpress Version 4.9.6

    My Problem:
    On Shop-Page the “Add to Cart”-Buttons doesn’t work correctly in Internet Explorer (11) – they are not even clickable – nothing happens. On Single Product Page the “Add to Cart”-Button works fine.
    There are no problems in Chrome and Firefox at all.

    I couldn’t find any thread about that anywhere. So I really hope someone can help me with that.
    Looking forward to your suggestions.
    Best,

    Stefan

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there!

    This is usually a problem with the theme where something isn’t working with IE.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    Please do let us know how that goes!

    Hi,

    well, that was a stupid desicion…
    First, it didn`t work.
    Second, the shop massed up after activating the theme and the plugins again.
    But it still comes worse.

    I tried to import a sql database backup via myphpadmin. Now everything is messed up.
    I can`t log into wordpress. It seems like all user information is missing.
    The Main Menu disappeared and many other things are not working.

    I really need help, since this a homepage of a company that relies on me.
    Can anybody help me please? I am kind of freakin out right now.

    Best, Stefan

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    It sounds like not all of the plugins saved their settings, and then things got worse when you re-imported the database.

    If you have a backup, this is the time to use it.

    You can start by trying to regain access with this method:
    https://community.1and1.com/deactivating-all-wordpress-plugins-locked-out-wp-admin/

    Otherwise, you may want to reach out to your host to see if they have options available for you.

    Hi again,

    thanks for your effort.
    After the second try of re-importing the database the website is almost back to “normal”.
    I am so happy 🙂

    But, the initial problem (not clickable Add-to-Cart-Button in IE) remains.
    Any Idea about getting the Button work?

    Best, Stefan

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @steher

    But, the initial problem (not clickable Add-to-Cart-Button in IE) remains.

    I have asked a colleague to test this out and he confirmed on his machine, using IE10, that he is able to add products using the Add To Cart button.

    If you are still experiencing the issue, then this sounds device specific. i.e. the problem is only affecting you.

    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
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