Support » Plugin: PDF & Print by BestWebSoft » Add Shortcode hint does not close

  • pipin77

    (@pipin77)


    The hint for the Add BWS shortcode does not close with version 2.2.2 and WordPress 5.5

    “Add BestWebSoft plugins’ shortcodes using this button.”

    Tested with Vivaldi and Firefox.

Viewing 15 replies - 1 through 15 (of 17 total)
  • Additional hint: We’re not yet using Gutenberg block editor, but still the old one.

    A Customer of mine is having the same issue: hovering hint window always open when writing articles with classic editor on firefox/win10.
    Strangely I can’t reproduce this problem on my computer with firefox/opera and win7, same website of course.

    Here a pic describing the problem:

    IMAGE

    DIRECT LINK

    @pipin77 Just got an answer on the official support forum, they found the problem and it will be fixed in the next release!

    Thread Starter pipin77

    (@pipin77)

    @ak71

    thanks for the info.

    I suppose the official support forum is for clients only?

    @pipin77 no I just registered and wrote a support questions, I’m not a customer.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We apologize for taking so long in responding to your email and any inconveniences that this may have caused you

    We found the issue and we will fix it in the next plugin updates.

    thanks a lot, seems to be fixed now 🙂

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We are glad that everything is fine now. Feel free to contact our support team with any questions in the future.

    i have a same problem((

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Could you please update the plugin to the latest version and check the result?

    Already do it, but it not help – version 1.4.6
    WordPress 5.5.1
    classic editor

    Now i just commented this line –

    tinymce.PluginManager.add( ‘add_bws_shortcode’, tinymce.plugins.BWSButton );

    in file :
    wp-content/plugins/subscriber/bws_menu/js/shortcode-button.js

    Thread Starter pipin77

    (@pipin77)

    Our problem vanished with the latest update.

    Thanks @bestwebsoft

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi @icedogas,

    Could you please contact us via https://bestwebsoft.zendesk.com/, so we can give you detailed instructions and provide you with the attachment?

    nigel52blog

    (@nigel52blog)

    Hi have updated WordPress tonight and i have the above issue where the Add Shortcode pop up will not go and is right across the editing area which means i can no longer edit of write pages.

    How do i get rid of this

Viewing 15 replies - 1 through 15 (of 17 total)
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