Add New Product Bugs

  • Resolved Thomas Pantazis

    (@malixobas)


    3 years, 2 months ago

    Hi! I am having some issues adding new products with woocommerce and editing also. In The editor area, the text color is white and I cannot see what I am writing. The editor tabs don’t work. The buttons Add Media and Add Contact Form don’t work. The add product gallery images don’t work.

    Finally, I get often enough the message:

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Facebook for WooCommerce.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    3 years, 2 months ago

    Hi @malixobas,

    The WordPress notification points to a conflict with the Facebook for WooCommerce extension. Could you please confirm you’re using the latest version of this extension and that your WooCommerce installation is up to date?

    If the answer is yes, I’d recommend deactivating the extension and checking to see if the issue with the editor persists.

    If it persists, we highly recommend following this guide to do a conflict test to help your narrow down the cause of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Please let us know what you find!

    If you need further assistance on this, please share your site’s system status report to help us gain some insights into your setup and help further.

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    We await your response to better assist you.

    Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    3 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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