Support » Plugin: License Manager for WooCommerce » Add new license keys, technical difficulties

  • Resolved cachhodp

    (@cachhodp)


    This shows up when I try to add a new license:

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    I’m running the latest version of everything.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Drazen Bebic

    (@drazenbebic)

    Hello @cachhodp,

    thanks for your message and for using my plugin.

    Could you please tell me what exactly the email itself says?

    there is no email. checked spam and everything.

    Plugin Author Drazen Bebic

    (@drazenbebic)

    @cachhodp,

    that itself could be another issue. Are you sure that your WordPress Site is able to send out emails?

    But that’s not the actual problem. Could you send me the PHP error logs? Perhaps there is some relevant entry in there.

    Also, API requests (GET,PUT,POST) return this:

    {
        "code": "lmfwc_rest_data_error",
        "message": "No License Keys available",
        "data": {
            "status": 404
        }
    }

    Error log is empty, I had an expert check it. I’ll send it to you.

    Website is definitely able to send emails.

    error log

    [Tue Jul 09 19:34:02.028681 2019] [core:notice] [pid 1790] AH00052: child pid 3312 exit signal Segmentation fault (11)
    [Tue Jul 09 19:34:02.028805 2019] [core:notice] [pid 1790] AH00052: child pid 3317 exit signal Segmentation fault (11)
    [Tue Jul 09 19:34:02.028825 2019] [core:notice] [pid 1790] AH00052: child pid 3320 exit signal Segmentation fault (11)
    [Tue Jul 09 19:34:02.028875 2019] [core:notice] [pid 1790] AH00052: child pid 3300 exit signal Segmentation fault (11)
    [Tue Jul 09 19:34:02.028931 2019] [mpm_prefork:notice] [pid 1790] AH00169: caught SIGTERM, shutting down
    [Tue Jul 09 19:34:34.383437 2019] [mpm_prefork:notice] [pid 1774] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g configured -- resuming normal operations
    [Tue Jul 09 19:34:34.395306 2019] [core:notice] [pid 1774] AH00094: Command line: '/usr/sbin/apache2'
    [Tue Jul 09 20:36:04.470793 2019] [access_compat:error] [pid 3210] [client 35.237.116.125:34362] AH01797: client denied by server configuration: /var/www/html/xmlrpc.php

    We have 23:24:00 now and I just tried it again.

    • This reply was modified 3 months, 1 week ago by  cachhodp.
    Plugin Author Drazen Bebic

    (@drazenbebic)

    @cachhodp,

    nothing interesting there sadly.

    Do you maybe have a development/staging environment where I could take a look?

    Plugin Author Drazen Bebic

    (@drazenbebic)

    The problem was the way the product dropdown on the “Add” and “Edit” license page is coded. The plugin retrieves ALL products and puts them in the dropdown. If you have a large number of WooCommerce Products this can make your server run out of PHP memory and throw an error.

    This issue will be addressed in the coming 1.3 release. If anyone else has the same problem please contact me per email (info@bebic.at) for a workaround until the new version is released.

Viewing 8 replies - 1 through 8 (of 8 total)
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